Early Issues with ExamSoft and El Capitan

Update: ExamSoft announces a new version of SofTest compatible with El Capitan is available now.

Update: ExamSoft announces a new version of SofTest supporting El Capitan will be available by the second week of November.


examsoftEl Capitan (OSX 10.11) was recently released to the public by Apple. While it is exciting to be the first one to use a new OS, if you use ExamSoft, we would urge you to wait.

At this time, ExamSoft’s SofTest is not compatible with El Capitan due to a vulnerability identified during the initial testing. If you are running El Capitan as your OS, ExamSoft will prevent you from downloading or registering SofTest on your device.  We urge you to please refrain from updating to El Capitan until an official support announcement has been made by ExamSoft.

Questions about Mac OS upgrade should be directed to the Help Desk.

If you need to access your ExamSoft account, please visit www.examsoft.com/smu. Log into the account under the ‘Administrator/Faculty’ area.  If you forgot your password, use the ‘Lost Password’ link to have it resent to you.

Post Updated 10/02 to include information about Mac OS upgrading and ExamSoft account login.

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Ian Aberle

Ian Aberle is the IT Communications Specialist and Trainer for the Office of Information Technology (OIT) at Southern Methodist University (SMU). He started at SMU in 1996 and, for much of his career at the University, had managed the SMU STAR Program before joining the Training & Communications Team in 2015. In his free time, Ian enjoys photography and road trips with his family. You can see examples of when the two collide at ianaberle.com.