In the fall of 2023, OIT partnered with the Cox School of Business to onboard 500 new students, aiming to help them achieve Microsoft Certification for the 2023-2024 academic year. This effort was part of the Business Leaders Institute (BLI) course for first-year students. In response, IT Training & Communications expanded its certification offerings by adding ten additional class sections, totaling 564 certifications, on top of its existing commitment of 43 class sections. These sections cover certifications in Microsoft Office programs, which are widely utilized across most schools on campus, with Excel and Excel Expert required for Cox students and PowerPoint and Word for students in Meadows’ Corporate Communications and Public Affairs.
Recognizing that managing 500 additional students presented significant resource challenges, the team reviewed strategies to meet the increased demand. They extended testing times and added proctor resources to assist with physical resource limitations. Additionally, they examined the efficiency of data handling and grade reporting processes. Continue reading Enhancing Microsoft Certification Data Management
The Deason Criminal Justice Reform Center provides service-improvement consultations to state and federal public defense providers around the nation. Recently, the Deason Center collaborated with OIT to better utilize the federal courts’ Public Access to Court Electronic Records (PACER) service. The Center needed to access and download several thousand records, as quickly and as efficiently as possible. So, they turned to OIT for help.