The IT Help Desk will have reduced hours for the upcoming winter break. The IT Help Desk will be closed for regular business operations from Tuesday, December 23, 2025, through Monday, January 1, 2026, with operations returning to normal on Friday, January 2, 2026.
During this time, an option will be available to leave a message or report emergencies, such as system-wide outages, when calling the IT Help Desk. These messages will be monitored for on-call emergency support. General inquiries or support will be addressed when regular operating hours resume on Friday, January 2, 2026, starting at 8 a.m.
IT Help Desk Winter Break Schedule
| Sunday, December 21 | |
| Walk-in Support Phone Support Chat Support |
Unavailable 11 a.m. – 6 p.m. Unavailable |
| Monday, December 22 | |
| Walk-in Support Phone Support Chat Support |
9 a.m. – 4:30 p.m. 8 a.m. – 8 p.m. 9 a.m. – 6 p.m. |
| Tuesday, December 23 – Thursday, January 1, 2026 | Closed for Winter Break |
| Friday, January 2, 2026 | |
| Walk-in Support Phone Support Chat Support |
9 a.m. – 4:30 p.m. 8 a.m. – 6 p.m. 9 a.m. – 6 p.m. |
| Saturday, January 3, 2026 | |
| Walk-in Support Phone Support Chat Support |
Unavailable 9 a.m. – 5 p.m. Unavailable |
| Sunday, January 4, 2026 | |
| Walk-in Support Phone Support Chat Support |
Unavailable 11 a.m. – 6 p.m. Unavailable |
| Monday, January 5, 2026 – Friday, January 9, 2026 | |
| Walk-in Support Phone Support Chat Support |
8 a.m. – 6 p.m. 8 a.m. – 8 p.m. 9 a.m. – 6 p.m. |
For the latest hours and schedule, please visit smu.edu/techsupport.
To create a support request, please visit help.smu.edu, email help@smu.edu, or call us at 214-768-HELP (4357).
We wish you a safe and merry holiday break.
