Quick Tip: The IT Help Desk Knowledgebase

In this installment of the OIT Quick Tip, learn about the new IT Knowledgebase that can help solve your technical issues using real-world IT Help Desk know how.

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Zach Peterson

Zach is a Senior IT Training & Communications Consultant with OIT. Zach began his SMU career at the IT Help Desk in 2012 and joined the Training & Communications Team in 2015. He is a 2011 graduate from the University of North Texas and obtained a Master of Liberal Studies degree from SMU in 2018. He enjoys reading and collecting vintage and antique radio sets. He grew up in Valley View, Texas near Denton.