LANDesk Client Upgrade Improves System Update Processes

LANDesk LogoSystem updates can certainly be a hassle, but they are essential to the security and reliability of computers across campus. One particular point of frustration is having to restart your computer for some updates to be applied properly. OIT has made a few tweaks to our computer inventory and management software, LANDesk, to ensure that individuals are notified when a restart is necessary for patch installation.

Recent audits of University-owned machines indicate that important updates don’t always get to the devices that need them since they are not regularly restarted.  We have now enabled a prompt whenever a reboot is pending.  The window that appears will appear on the desktop (not within a webpage) and will clearly indicate it is generated by LANDesk.

This new setting is being made automatically to all LANDesk-managed computers on campus. LANDesk will never reboot your computer without your permission. It also will not force you to reboot after delaying the reboot request multiple times. That being said, if LANDesk prompts you to reboot your machine, do so as soon as possible to keep your PC/Mac as secure and reliable as possible. As always, contact the IT Help Desk with any questions on updates you may have.

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Zach Peterson

Zach is a Senior IT Training & Communications Consultant with OIT. Zach began his SMU career at the IT Help Desk in 2012 and joined the Training & Communications Team in 2015. He is a 2011 graduate from the University of North Texas and obtained a Master of Liberal Studies degree from SMU in 2018. He enjoys reading and collecting vintage and antique radio sets. He grew up in Valley View, Texas near Denton.