OIT’s Customer Service team strives for excellence every day. Our combined IT Help Desk and Desktop Support teams were required to become certified with HDI, the leading technical support and service management industry organization. HDI certification verifies that our team members are knowledgeable in the skills and techniques required to provide exceptional customer service and support, plus it ensures they understand how to assess customer needs. Every one of our specialists serving at the IT Help Desk or the Desktop Support team has completed either the Support Center Analyst certification, Advanced Desktop Support Certification, the appropriate HDI Manager certification. Due to this remarkable achievement, the Office of Information Technology is excited to announce its acceptance of the HDI Team Certified Pinnacle of Excellence for OIT Customer Service in December. Continue reading IT Help Desk and Desktop Teams Reach Pinnacle of Excellence
