We are pleased to announce the release of the new OIT Strategic Plan for 2022-2025. This document outlines the various goals and initiatives that will guide our efforts for the next three years.
Prior to the development of the plan, we constructed a new mission statement: Continue reading OIT Announces Strategic Plan for 2022-2025
On Wednesday, November 11, 2020, at 11 a.m., the Center for Teaching Excellence (CTE) and the Office of Information Technology (OIT) will host a virtual SMUFlex Panel Discussion. The discussion will feature faculty members from across disciplines. The event is free and open to the SMU community. More details can be found below from the original email. Continue reading CTE & OIT Host SMUFlex Panel Discussion
Last week, a colleague encouraged me to reconsider using the word “unprecedented” in any further official communications—citing that the whole world was quite exhausted by the term. We are traveling through uncharted instructional readiness territory as we rapidly near the beginning of the Fall 2020 term. We recognize the unparalleled, unequaled, unmatched, unrivaled, extraordinary, uncommon, and remarkable efforts and preparations that you are making for your students’ Fall 2020 instructional readiness. As you navigate this significant work, remember that your support partners in the Office of Information Technology (OIT), the Center for Teaching Excellence (CTE), and the SMU Libraries are here to help. Continue reading Closing in on Fall 2020: Classrooms & Resources Taking Shape
OIT’s Customer Service team strives for excellence every day. Our combined IT Help Desk and Desktop Support teams were required to become certified with HDI, the leading technical support and service management industry organization. HDI certification verifies that our team members are knowledgeable in the skills and techniques required to provide exceptional customer service and support, plus it ensures they understand how to assess customer needs. Every one of our specialists serving at the IT Help Desk or the Desktop Support team has completed either the Support Center Analyst certification, Advanced Desktop Support Certification, the appropriate HDI Manager certification. Due to this remarkable achievement, the Office of Information Technology is excited to announce its acceptance of the HDI Team Certified Pinnacle of Excellence for OIT Customer Service in December. Continue reading IT Help Desk and Desktop Teams Reach Pinnacle of Excellence