Lauren Nelson

Updates to Adobe Creative Cloud 2019 Licensing

Adobe, the company behind Acrobat, Photoshop, InDesign, and many more applications for creatives, recently updated their application licensing technology. Although many of these changes are behind the scenes, a big one is not. Once a user upgrades to Adobe Creative Cloud (CC) 2019, they will be required to use their SMU credentials to log in to access Adobe Creative Cloud Apps and receive future updates.

We are currently working with Adobe to develop methods for this new workflow, but some changes will be made with how we deploy Adobe CC. Over the next few weeks, several critical changes will occur: Continue reading Updates to Adobe Creative Cloud 2019 Licensing

Computer reboot required following LANDesk client update

During the month of December, LANDesk clients for all SMU computers were updated to allow for more consistent and automated reboots with a focus on enhancing security. As people returned to work in January, they have found many updates awaiting them requiring sometimes multiple reboots. This is to be expected. Continue reading Computer reboot required following LANDesk client update

IT Help Desk Winter Hours 2017–2018

IT Help Desk Hours for Winter Break 2017 Starting December 14, 2017, the IT Help Desk will move to Winter hours. Our weekday hours will be 8 a.m. – 6 p.m. and the IT Help Desk will be closed on weekends until the weekend of January 20, 2018. Continue reading IT Help Desk Winter Hours 2017–2018

Coming Soon: Boot Camp & SAS Installation by Appointment

UPDATE: This service is now available.

IT Help Desk Appointment Schedule Have a course this semester that requires Microsoft Excel or SAS? Students are eligible to download SAS, SAS JMP, and Mathematica free of charge under our campus agreement. Starting in Spring 2018, the IT Help Desk will provide a more convenient way for students to request help installing essential software on their personal computers. Continue reading Coming Soon: Boot Camp & SAS Installation by Appointment

Getting Connected at SMU

Having trouble getting connected to the SMU campus network?

Here are some quick things to know:

- High-speed wired connections are available in all residence halls and study rooms, but your devices must be configured to obtain an IP address automatically.
- If you are connecting devices to the wired network or wirelessly via SMU_Guest, these must be registered annually in order to obtain an internet connection.
- The network registration portal allows you to register your devices for use in the residence halls, including gaming devices, Smart TVs, Apple TVs etc.
- Although many printers have wireless print capability, unfortunately, they will not work for wireless printing on campus. This would allow anyone and everyone to print to your printer! Please connect to printers via USB cable.
- PaperCut Pay-for-Print Systems are available at various locations on campus. Find out more here: smu.edu/printing
- PerunaNet is the secured wireless network on campus and is available in all of the residence halls, fraternity houses and sorority houses. Find out more about networking on campus here: smu.edu/OIT/Services/Wireless

Some devices do not support the security configuration on PerunaNet, so please use the SMU_Guest network to connect these devices (ie. gaming devices and Apple TV).

Have more questions? Visit smu.edu/help.