OIT’s Customer Service team strives for excellence every day. Our combined IT Help Desk and Desktop Support teams were required to become certified with HDI, the leading technical support and service management industry organization. HDI certification verifies that our team members are knowledgeable in the skills and techniques required to provide exceptional customer service and support, plus it ensures they understand how to assess customer needs. Every one of our specialists serving at the IT Help Desk or the Desktop Support team has completed either the Support Center Analyst certification, Advanced Desktop Support Certification, the appropriate HDI Manager certification. Due to this remarkable achievement, the Office of Information Technology is excited to announce its acceptance of the HDI Team Certified Pinnacle of Excellence for OIT Customer Service in December.
Pinnacle of Excellence
Organizations with a support team of four or more members where at least 80% of the team members are HDI-certified will qualify for the HDI Team Certified Award. The HDI Team Certified Pinnacle of Excellence Award is for support centers with four or more employees where every member has earned HDI certification, showcasing their commitment to excellent customer service. E
As always, if you need assistance, please feel free to contact the IT Help Desk at 214-768-HELP (4357) or email help@smu.edu.
About HDI
For over 30 years, HDI has partnered with thousands of organizations to improve their customer service and service management performance by educating their people, elevating their processes, and empowering their strategy. From C-level professionals to directors, managers, and frontline staff, HDI is the definitive source of industry information, leadership and performance planning. Through events, certification and training, consulting, membership and industry resources, HDI aims to transform service and support organizations and reimagine their approach to delivering exceptional service and value. To learn more, visit www.thinkhdi.com.
