The recent update for Apple computers called macOS Sierra is incompatible with the ExamSoft’s SofTest. Currently, ExamSoft has not provided a release date for a patch to their testing client. If you use SofTest for your courses, please do not to upgrade to Sierra on any Apple computer you intend to use with ExamSoft.
Users React to ExamSoft’s Compatibility Issues.
If Twitter is any indication, users are quite unhappy about the lack of compatibility from ExamSoft.
ExamSoft is ruining my day
— Justin Kieffer (@Kieff_Baby) September 19, 2016
So Mac OS Sierra has been in Beta for 9+ months, any indication of when examsoft will support the current OS?
— Joseph Herrmann (@jobi_kinobi) September 21, 2016
https://twitter.com/ycdesai7/status/781861666438938624
https://twitter.com/sberner2/status/782031150114013184
https://twitter.com/druwala09/status/783694075501355008
Even with macOS Sierra being released for weeks, after being in Beta for months, ExamSoft has yet to release an update for Sierra and users are taking notice.
Back to El Capitan?
If you have already installed Sierra, the rollback process is not a simple “one-click” option and is very involved. Unfortunately, the IT Help Desk is not able to assist students with rolling back their computer to the previous Mac operating system. If you have already upgraded to Sierra, there are numerous sources online outlining the process of rolling back your OS to El Capitan.
For questions, please contact the Help Desk at 214-768-HELP (4357) or help@smu.edu.
