The recent update for Apple computers called macOS Sierra is incompatible with the ExamSoft’s SofTest. Currently, ExamSoft has not provided a release date for a patch to their testing client. If you use SofTest for your courses, please do not to upgrade to Sierra on any Apple computer you intend to use with ExamSoft.
Users React to ExamSoft’s Compatibility Issues.
If Twitter is any indication, users are quite unhappy about the lack of compatibility from ExamSoft.
ExamSoft is ruining my day
— Justin Kieffer (@Kieff_Baby) September 19, 2016
— Joseph Herrmann (@jobi_kinobi) September 21, 2016
— Yash Desai (@ycdesai7) September 30, 2016
@examsoft Any word on when OSX Sierra will be supported, I cannot upgrade my computer because then I wont be able to take tests
— Steven Berner (@sberner2) October 1, 2016
I hate @ExamSoft for not letting me ever update my software on my mac
— Dhaval R. (@druwala09) October 5, 2016
Even with macOS Sierra being released for weeks, after being in Beta for months, ExamSoft has yet to release an update for Sierra and users are taking notice.
Back to El Capitan?
If you have already installed Sierra, the rollback process is not a simple “one-click” option and is very involved. Unfortunately, the IT Help Desk is not able to assist students with rolling back their computer to the previous Mac operating system. If you have already upgraded to Sierra, there are numerous sources online outlining the process of rolling back your OS to El Capitan.
For questions, please contact the Help Desk at 214-768-HELP (4357) or firstname.lastname@example.org.