This weekend, OIT will be working on the third and final phase of the 100G Firewall Project. This phase includes replacing the Data Center firewalls on campus. Unfortunately, this maintenance will include a network outage impacting all IT services housed in the University Data Center, as the firewalls are the primary gateway for network traffic within the Data Center, and when offline, will cause services in the Data Center to be unreachable.
This maintenance is scheduled to begin on Saturday, January 6, 2024, starting at 9 p.m. In order to minimize the impact on the campus community, the work is being performed during a low-usage period. While the work is expected to be completed in two hours, the entire maintenance window is reserved until 2 a.m. During this time, users can expect the loss of access to a majority of the SMU IT services, such as Canvas, STABLE and my.SMU. Campus internet and email services will be available during the maintenance provided you have authenticated with the service prior to the maintenance window. We apologize for any inconvenience this may cause.
This maintenance is essential for keeping our network running smoothly. OIT personnel will verify that all services are functional at the end of the maintenance activity. If there are any issues, we will notify the campus via our normal communication channels. If you have any scheduled processes requiring internet access running during this time, please reschedule those to avoid interruptions.
If you have any questions or need assistance, please feel free to contact the IT Help Desk at 214-768-HELP (4357) or email help@smu.edu.
