With just weeks until Windows 7 is no longer supported, there are still dozens of University-owned computers that have yet to be updated. The time has come to upgrade!
Users have the option to self-service your upgrade over the winter break using Ivanti Portal Manager or once they come online in January, we will push the update to the computer. If we are unable to push the update, we will deploy a consultant to do the upgrade manually before the January 14, 2020, deadline.
Instructions for self-service can be found below.
Getting Updated from Windows 7
The installation process for the new OS will take a few hours, so we recommend doing it in the evening right before you leave for the day. You will need to close out of all programs, as the computer will reboot during the process. The computer will need to remain powered on as well – so laptops should be plugged into a power source. Once the installation is complete, you should be able to log in as usual. Some users may notice a slight performance impact for the first few hours after logging in as various indexing processes will continue to run. Our team is working on minimizing those processes to reduce the impact on you.
Options for the upgrade
Self-Service Upgrade:
Individuals may kick off the upgrade process on their own before January 6, 2020. Simply launch the Ivanti Portal Manager and select the Windows 10 Upgrade task before you leave for the day. Make sure your computer is connected to the network and power settings will allow the system to stay powered up overnight. Then lock your workstation. The upgrade should be completed when you arrive the next day.
Consultant On-Site Upgrade:
If we are unable to reach the computer remotely for the upgrade or if there are any complications, a desktop technician will be dispatched to facilitate the upgrade process starting in January.
We appreciate your help and understanding as we work to upgrade these remaining computers by January 14, 2020. If you have any questions, please contact the IT Help Desk at help@smu.edu or 214-768-HELP (4357).
