11/12/2025 08:57 [Resolved]
AudioCodes telephones are now logging in properly and the issue is resolved. Details on logging in are available at smu.edu/phone. Please contact the IT Help Desk with any questions.
Author: Zach Peterson
Zach is a Senior IT Training & Communications Consultant with OIT. Zach began his SMU career at the IT Help Desk in 2012 and joined the Training & Communications Team in 2015. He is a 2011 graduate from the University of North Texas and obtained a Master of Liberal Studies degree from SMU in 2018. He enjoys reading and collecting vintage and antique radio sets. He grew up in Valley View, Texas near Denton.
Categories
Cloud Services Outages [Resolved]
2025/10/29 23:53 [Resolved]
Microsoftidentified the cause of the issue and subsequently reverted it. They have confirmed with customers and internal testing that the issue is fully resolved.
Categories
Canvas/AWS Outage [Resolved]
2025/10/20 21:00 [Resolved]
After seeing no further issues, we are marking this issue as resolved. If you continue to experience any issues, please contact IT Help Desk at help@smu.edu or at 214-768-HELP (4357).
2025/06/12 21:21 Resolved
Box reports that services are working as expected, and after monitoring, we are marking this issue as resolved. Google is also reporting that its services are fully recovered from the service issue. We thank you for your patience.
If you have any questions or need assistance with any IT issues, please feel free to contact the IT Help Desk at 214-768-HELP (4357) or email help@smu.edu.