Shared Services

Welcome to SMU Shared Services

Shared Services in Finance, Information Technology and Facilities provide reliable, high-quality administrative support to faculty, academics, staff, and students in support of SMU’s mission of teaching, research, and service.

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What is Shared Services?
Shared Services is the provision of a service through one centralized part of an organization, whereas the service previously had been sourced from multiple parts of an organization. Under Shared Services, a central department manages the services for the campus as a whole, acting as an internal service provider.

Why have we moved to Shared Services?
To improve services and increase campus-wide efficiency. Shared Services will bring together staff members with a breadth of skills and expertise, allowing for greater collaboration and innovation, opportunities for career growth, the more efficient use of resources, reduced operating costs and consistent, streamlined and effective processes throughout the University. Necessary functions of the University will be met by the Shared Services. Service Level Agreements have been developed to ensure appropriate service levels are maintained.

Who will lead these teams?
Finance is under the direction of Ernie Barry, Associate Vice President for Budgets and Finance; Information Technology is under the direction of Joe Gargiulo, Chief Information Officer; and Facilities is under the direction of Philip Jabour, Associate Vice President for Facilities Planning and Management and University Architect.