Exit Process Initiative

SMU’s existing process for an employee’s departure from the University is problematic for several reasons. Termination notices are difficult to schedule, outstanding balances are difficult to collect, and often the employee’s termination date changes, further complicating things.

Currently the exit process requires interaction between a minimum of six offices, depending on the access level of the employee leaving and whether or not they are a faculty or staff member. The process is manual and managed through email, with no streamlined electronic way to coordinate between various departments.

To improve upon the handful of attempts to simplify the termination/exit process over the years, the Office of Operational Excellence has created the Exit Process Initiative.

The Initiative Team, led by project manager Sheri Starkey, will work to better understand the current system and identify ways in which SMU can more efficiently process departing employees.

Exit Process Team Members

Project Manager: Sheri Starkey (HR)

Holly Carter (HR)

Susan Howe (Legal)

Tommy Doan (OIT)

George Finney (OIT)

Paula Medders (Payroll)

Judy King (Provost)

Linda Sutton (Budgets and Finance)

By Karen Drennan