When a new employee is hired at SMU, the process to create their necessary accounts complete with appropriate permissions is complex. Although the employee base account is created automatically, supervisors must still request permissions to the various applications needed.
Currently, there are several different processes for approving and assigning the permission for an account based on the application and business units involved. Due to the complexity of some of the existing workflow processes, a request for permissions can easily take up to two or three weeks to process leaving some employees on the job without the permissions they need to do their work.
To address these issues and to reduce the amount of time between the submission of a request and the assignment of permissions, the Office of Operational Excellence has created the Account Permissions Initiative. The team will be led by project manager Rachel Mulry (OIT) and hopes to submit a first draft of improvements to the Operational Excellence Executive Committee by this summer.
Account Permissions Team Members
Project Manager: Rachel Mulry (OIT)
Yvette Castilla (Finance)
George Finney (OIT)
Curt Herridge (OIT)
Anna Kandasamy (OIT)
Jacqueline McKethan (OIT)
Lauren Nelson (OIT)
Joe Papari (Enrollment Services)
Josh Ruiz (OIT)
Marjorie Rush (Payroll)