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The IT Department provided an extensive update to faculty and staff campus-wide on how all requests are being handled now that the department has implemented a Shared Services model. It explained detailed contact information for obtaining classroom emergency support, reporting issues or requesting assistance, noting that the Help Desk is now fully staffed and is quickly reviewing all incoming support requests. In January, the IT Department also began creating reports for each school on campus summarizing the support provided to the school and sending the reports to the respective deans; it hopes to provide these reports quarterly.
The Office of Operational Excellence also addressed two questions regarding Concur booking fees and how to view approved reports in Concur, and two questions regarding contacts and org charts for the Finance Department now that it has moved to a Shared Services model.
Having trouble with email, Word or Adobe? Need classroom support in a hurry? The IT Department gives you the numbers to call. Read more.