The IT Help Desk provides support to the entire campus community. In addition to supporting current faculty, staff, and students, the Help Desk provides limited assistance to retirees, parents and prospective students. Many of the Help Desk staff are HDI certified and all are committed to providing exceptional service.
The IT Help Desk is available to answer questions regarding any of the services that IT provides and any of the software applications that we support. They are able to assist with network configurations, software troubleshooting and training, email support and configuration, and more. You can reach them at 214-768-HELP (4357), firstname.lastname@example.org, or in person at the IT Help Desk in Fondren Library West. Continue reading The IT Help Desk: Your Tech Support First Responders
It’s amazing to see how much information new and returning students have to sort through in such a short time. Do you have health insurance? Are you interested in studying abroad? Mom & Dad, have you heard about SMU’s Mothers’ and Dads’ Clubs? Do you have your computer and know what type of software your school requires?
Much of the time, the information can be easily found on the SMU website but many times our parents, the students, and even the staff want someone to talk to directly. When they do, the University Operators are there. Continue reading SMU’s University Operators: More than a friendly voice.
This summer, Dr. Michael H. Hites, an executive with 17 years of experience leading large-scale computing operations for university-based research and innovation, joined OIT as SMU’s Chief Information Officer. In addition to leading OIT, Hites will oversee the University’s high-performance computing initiatives, including the ManeFrame II supercomputer: SMU’s fourth-generation upgrade ranks among the top academic supercomputers in the nation. Continue reading Dr. Michael H. Hites to lead OIT into Second Century
Reposted from http://www.smu.edu/News/2017/cio-announcement-31may2017
DALLAS (SMU) – Michael H. Hites, Ph.D., an executive with 17 years of experience leading large-scale computing operations for university-based research and innovation, has been named Chief Information Officer at Southern Methodist University. He will begin his new duties effective July 17, 2017. Continue reading Dr. Michael H. Hites named SMU Chief Information Officer
As you may know, the University’s CIO Joe Gargiulo has announced his retirement. Joe has served SMU since 1998 in various capacities. He joined the team 19 years ago managing the Y2K efforts and then overseeing the PeopleSoft conversion. He was promoted to the Executive Director of Administrative Computing in 2005 and then later named CIO in 2008. He has lead the Office of Information Technology (OIT) team through a number of organizational changes (most recently the transition to shared services), as well as shepherded many significant projects Continue reading A Farewell to Our CIO Joe Gargiulo