They are the ones that rush to your office when technology issue arise. They diagnose and resolve software/hardware related incidents and support various departmental applications. The Desktop Support team provides IT support for all students, faculty, and staff. They assist with both Windows/Mac platforms and any other IT related issues the campus community may encounter.
“Our goal is to meet the needs of SMU’s community effectively and efficiently by providing first class support.”- Jesus Martinez
Continue reading The Desktop Support Team: Your Local IT Support
The IT Help Desk provides support to the entire campus community. In addition to supporting current faculty, staff, and students, the Help Desk provides limited assistance to retirees, parents and prospective students. Many of the Help Desk staff are HDI certified and all are committed to providing exceptional service.
This summer, Dr. Michael H. Hites, an executive with 17 years of experience leading large-scale computing operations for university-based research and innovation, joined OIT as SMU’s Chief Information Officer. In addition to leading OIT, Hites will oversee the University’s high-performance computing initiatives, including the ManeFrame II supercomputer: SMU’s fourth-generation upgrade ranks among the top academic supercomputers in the nation. 
DALLAS (SMU) – Michael H. Hites, Ph.D., an executive with 17 years of experience leading large-scale computing operations for university-based research and innovation, has been named Chief Information Officer at Southern Methodist University. He will begin his new duties effective July 17, 2017. 