Tag: Meet the Team

SMU’s ATSDs: Advancing Unique Technology Support for Instruction & Scholarship

ATSD Group PhotoAs we begin a new term, the Office of Information Technology (OIT) recently added new Academic Technology Service Directors, or ATSDs, to work as a liaison between faculty and OIT dedicated to each of SMU’s colleges and schools. This group of individuals ensures that the unique technology needs of academics and faculty in each school, specifically those required for instruction and scholarship, are well supported, integrated, and highly personalized.

Academic Technology Service Directors, while part of OIT, serve their communities by integrating into their schools. The ATSDs are strategically partnering with each area’s leadership while maintaining an “open door policy” for developing relationships with each faculty member. Continue reading SMU’s ATSDs: Advancing Unique Technology Support for Instruction & Scholarship

Research and Data Science Services Team Brings SMU’s AI and IoT to Life

The OIT Research and Data Science Services team was started in late 2018 and has grown to include experts in data science, high-performance computing, the Internet of Things (IoT), and artificial intelligence. The team is available to faculty and students to consult on and support research projects from across disciplines.

Continue reading Research and Data Science Services Team Brings SMU’s AI and IoT to Life

Client Systems Team: Getting You Set Up for Success

Before a computer is deployed on campus, a team of specialists track it, verify the configuration, installs the latest standard computer load, and much more before it gets to you. The several hundred computer upgrades on campus are handled mostly by this small team with over a hundred years of experience at SMU. They are more than just computer installs. The Client Systems Team is also responsible for campus computer inventory, software upgrades with Ivanti, many of the campus computer labs, plus providing support for those spaces.
Continue reading Client Systems Team: Getting You Set Up for Success

Classroom and AV Support Team Enhances Events and Classrooms

The Office of Information Technology’s Classroom and AV Support Team is eager to serve the needs of our campus community. The individuals are trained and certified in designing and programming AV solutions for the classroom, as well as possess years of experience with live events. The team oversaw over 4,000 requests for AV support at events last school year and performed over 40 classroom updates in the summer alone, with another 28 to be completed this coming summer. This is the team that is behind the scenes making the magic happen. Continue reading Classroom and AV Support Team Enhances Events and Classrooms

The Desktop Support Team: Your Local IT Support

They are the ones that rush to your office when technology issue arise. They diagnose and resolve software/hardware related incidents and support various departmental applications. The Desktop Support team provides IT support for all students, faculty, and staff. They assist with both Windows/Mac platforms and any other IT related issues the campus community may encounter.

“Our goal is to meet the needs of SMU’s community effectively and efficiently by providing first class support.”- Jesus Martinez

Continue reading The Desktop Support Team: Your Local IT Support