If your SMU-owned computer has recently alerted you that your Adobe license is expiring, don’t fret! Last week, the enterprise Adobe license key expired. Prior to the expiration date, a task was sent out via LANDesk to update the license key behind the scenes. This was successful for a large percentage of the clients. However, there are a number of individuals reporting issues with Adobe software on their SMU computers. We have a quick fix for you to get your Adobe Acrobat, Adobe Photoshop, or other Adobe applications up and running again. Continue reading Quick Fix: Updating Adobe Licenses on SMU Computers
We all have had the situation where our computer has locked up or crashed while we are working on that important document that we, of course, didn’t save soon enough. Well, I won’t tell you that Code42’s CrashPlan backup software will protect you from failing to “Save, and Save Often,” but it will save you from catastrophic hard disk failure.
CrashPlan is preloaded on all new University computers to provide daily backups of files in your user folder. This way, if your hard drive fails, IT can restore the University applications using LANDesk and your files with CrashPlan. Continue reading Protecting yourself from crashes with CrashPlan
Office 2016 available April 1
Office 2016 will be available for all campus Windows and Mac OS computers beginning April 1st. You will find these products available via your computer’s LANDesk software portal (The LANDesk Portal Manager for Windows clients, or LANDesk Workspaces for Mac OS) where they may be selected for download and installation on your local system. Uninstalling the previous Office products is recommended, but not required. Please contact the OIT Help Desk if you do not see Office 2016 listed, if you have any difficulty accessing the LANDesk Portal Manager, or just have questions for us!
For installations off of the campus network, be sure to download and sign in to the campus VPN client prior to launching LANDesk. Please note that Office 32 bit will be the standard offering for all Windows systems regardless of the version of your computer’s operating system . For more information visit Choose the 32-bit or 64-bit version of Office.
Windows 10 available July 1
New campus computers ordered after July 1st will be delivered with Windows 10 Enterprise. Existing Windows 64 bit computers will be offered an optional Windows 10 upgrade via the LANDesk software portal (LANDesk Portal Manager) beginning July 1st. Computers currently being scheduled for upgrade through the campus tech fund will be delivered to customers running Windows 7, with Windows 10 upgrades offered for download and installation from LANDesk as well. If you utilize or support a lab or shared group of computers and would like to request an upgrade within those areas, or for any Windows computers running a 32-bit operating system, please contact the helpdesk for further assistance.
For more information on what version of the Windows operating system you have, visit http://windows.microsoft.com/en-us/windows/which-operating-system and for information on Windows 10 Enterprise features and changes see https://www.microsoft.com/en-us/WindowsForBusiness/windows-for-enterprise