New Account Request Forms Launched to Improve Onboarding

Email, Box, Sharepoint, my.SMU, Network drives… these are just a sampling of the IT services provided to SMU community.

New Employee Account Request FormsAlthough many of these services are automatically provisioned for faculty, staff, and students, several are assigned by request only. These requests are generated by forms on which are then processed by a number of teams within OIT as well as departments outside of OIT. The complexity of the process along with the length of time to complete these requests has been a source of frustration for many on campus. Therefore, an Operational Excellence initiative was launched to streamline and shorten the process to assign employee permissions to the various services required to do their job. Continue reading New Account Request Forms Launched to Improve Onboarding

OIT Resources for Your Sitecore Needs

SitecoreSMU’s main website holds around 45,000 web pages, and each one of those pages runs on our Content Management System known as Sitecore. If you have editing privileges on any of SMU’s web pages, you may already know the basics of how Sitecore works, but you also realize how complex and intimidating the system can sometimes be.

If you ever have any problems with Sitecore or are just curious about learning more about what it can do, we have plenty of resources to assist you. Continue reading OIT Resources for Your Sitecore Needs

Help Desk Holiday Hours

OITBeginning December 15th, the IT Help Desk will move to Winter scheduling for hours. Our weekday hours will be 8 a.m. – 6 p.m. The IT Help Desk will also be closed on weekends until the Spring semester.

During the period from December 23rd to January 2nd, we will be closed for the Winter Break. During this time, the IT Help Desk voicemail will still be available for emergency IT issues.

The IT Help Desk will resume normal hours on January 23 in time for the first day of classes.

If you have any questions about these times or hours, please contact the IT Help Desk at 214-768-HELP.

Continue reading Help Desk Holiday Hours

The IT Help Desk Returns to Fondren Library!

Help Desk in FLWAt the end of May, the Help Desk returned to Fondren Library. Our new expanded space is in the west lobby adjacent to the Collaborative Commons and Starbucks Café. If you haven’t yet seen the new renovations in Fondren Library, take a few minutes to come see the improvements. And, when you do, come check out the new help desk area. We’re excited to continue to providing our service back in Fondren Library. Continue reading The IT Help Desk Returns to Fondren Library!