OIT Support Units Help Across Campus and Online

WelcomeWelcome back! With everything that has been happening of late, we just want to remind you of some support resources we have available for you.

IT Help Desk

Our first line of support is the IT Help Desk. If you have a tech support question or don’t know who to ask for help, reach out, and our team of specialists will assist. We have expanded your support options by adding online chat as a way of contact. Just go to smu.edu/itchat to get started.

Of course, you can still contact via phone (214-768-HELP), email (help@smu.edu), online support form (help.smu.edu), or just walk in and talk to someone at the physical Help Desk within Fondren Library. For a list of current hours, please visit smu.edu/itsupport.

The IT Help Desk also Continue reading OIT Support Units Help Across Campus and Online

Faculty Support and Resources for the Fall Term

WelcomeThe new term is upon us, and as a faculty member, you might be feeling overwhelmed. At OIT, we have dozens of people and resources to help you get going and provide a little relief.

We recently discussed on IT Connect, our IT Help Desk is your best option for timely support with your tech support questions. Whether it is in person, on the phone, or via chat, we are here to help. All the Help Desk staff are HDI certified and committed to providing exceptional service.

Of course, if you are running into technical difficulties during a class, we recommend Continue reading Faculty Support and Resources for the Fall Term

Winter Hours for the IT Help Desk

The Office of Information Technology (OIT) IT Help Desk will have reduced hours this week with walk-in and chat support ending at 6 p.m. and phone support ending at 8 p.m. On Wednesday, phone support will also end at 6 p.m. The IT Help Desk will be closed for regular business operations from Thursday, December 23, 2021, through Sunday, January 2, 2022, for the winter break. Continue reading Winter Hours for the IT Help Desk

Incoming Students: Tech Essentials for Living on Campus

As you start to move in and begin your life as a Mustang, we would like to help you adjust to your life on campus with a few important IT-related tips and resources related to life on campus.

Securely Connect to the SMU Networks

SMU WirelessThere are several options for connecting to the SMU campus network once you are on campus. To securely connect your computer or mobile device wirelessly, choose the PerunaNet Wi-Fi network, and log in using your SMU ID and password. Of course, the wired network will provide the best performance and security.

Please Note: Wireless printers and certain smart devices, such as voice-activated assistants, smart TVs, and gaming consoles, will need to be registered and connect to SMU_Guest. In addition, personal routers are not permitted on any SMU networks and will be disconnect from the network once detected.

Also, if the wireless goes down in your room, please call 214-768-HELP. We can fix it, but only if we know about it.

You can find out more about the campus wireless networks at smu.edu/wifi. Continue reading Incoming Students: Tech Essentials for Living on Campus