Faculty Support and Resources for the Fall Term

WelcomeThe new term is upon us, and as a faculty member, you might be feeling overwhelmed. At OIT, we have dozens of people and resources to help you get going and provide a little relief.

We recently discussed on IT Connect, our IT Help Desk is your best option for timely support with your tech support questions. Whether it is in person, on the phone, or via chat, we are here to help. All the Help Desk staff are HDI certified and committed to providing exceptional service.

Of course, if you are running into technical difficulties during a class, we recommend Continue reading Faculty Support and Resources for the Fall Term

Winter Hours for the IT Help Desk

The Office of Information Technology (OIT) IT Help Desk will have reduced hours this week with walk-in and chat support ending at 6 p.m. and phone support ending at 8 p.m. On Wednesday, phone support will also end at 6 p.m. The IT Help Desk will be closed for regular business operations from Thursday, December 23, 2021, through Sunday, January 2, 2022, for the winter break. Continue reading Winter Hours for the IT Help Desk

Incoming Students: Tech Essentials for Living on Campus

As you start to move in and begin your life as a Mustang, we would like to help you adjust to your life on campus with a few important IT-related tips and resources related to life on campus.

Securely Connect to the SMU Networks

SMU WirelessThere are several options for connecting to the SMU campus network once you are on campus. To securely connect your computer or mobile device wirelessly, choose the PerunaNet Wi-Fi network, and log in using your SMU ID and password. Of course, the wired network will provide the best performance and security.

Please Note: Wireless printers and certain smart devices, such as voice-activated assistants, smart TVs, and gaming consoles, will need to be registered and connect to SMU_Guest. In addition, personal routers are not permitted on any SMU networks and will be disconnect from the network once detected.

Also, if the wireless goes down in your room, please call 214-768-HELP. We can fix it, but only if we know about it.

You can find out more about the campus wireless networks at smu.edu/wifi. Continue reading Incoming Students: Tech Essentials for Living on Campus

Need Help? We Got You Covered.

Help IconNavigating this semester will be challenging enough.  We know you’ll have questions, and we are here to help!

The IT Help Desk is available 7 days a week to answer your questions and resolve many technology-related issues.  If they are not able to assist with the issue, they will send a ticket for a resolution to the appropriate individuals.  So don’t hesitate to ask for help! Continue reading Need Help? We Got You Covered.

IT Help Desk Winter Break Hours 2019

Help IconThe IT Help Desk closes at 5 p.m. Friday, December 20, 2019, and will be unavailable for walk-in support over the weekend and until Thursday, January 2, 2020.

During winter break, our walk-in hours will be 8 a.m. to 6 p.m., Monday through Friday. Only phone support will be available on weekends until regular semester hours resume on Friday, January 17, 2020. Continue reading IT Help Desk Winter Break Hours 2019