At the end of May, the Help Desk returned to Fondren Library. Our new expanded space is in the west lobby adjacent to the Collaborative Commons and Starbucks Café. If you haven’t yet seen the new renovations in Fondren Library, take a few minutes to come see the improvements. And, when you do, come check out the new help desk area. We’re excited to continue to providing our service back in Fondren Library. Continue reading The IT Help Desk Returns to Fondren Library!
New antivirus protection, a new video conferencing solution, and a 100% Canvas campus are just a few of the items highlighted in this month’s newsletter.
On May 23, the Help Desk will be relocating from the Hughes-Trigg Student Center back to Fondren Library West. We are looking forward to providing top-notch support in a beautifully renovated space, and in a convenient, central location on campus.
Summer Hours beginning June 1st:
|Monday through Thursday||8AM – 9PM|
|Friday||8AM – 6PM|
|Saturday and Sunday||12PM – 6PM|
|Submit a Ticket Online:||help.smu.edu|
Classroom Emergency Support
Please phone 214-768-8888 to request assistance.
Page updated 05/16/2016 to fixed summer hours.
Page updated 05/17/2016 to add exact move date.
The OIT Help Desk will operate under reduced hours for Spring Break as the Hughes-Trigg Student Center will be closed.
Spring Break Help Desk Hours
|March 7–11||8:00 am – 6:00 pm|
The emergency after-hours option will, of course, be available when the help desk is closed.