Adobe Users: Do Not Upgrade to Creative Cloud 2019

Adobe LogoAdobe, the company behind Acrobat, Photoshop, InDesign, and many more applications for creatives, recently updated their application licensing technology. This means the latest Adobe Creative Cloud software will follow a different licensing structure for University devices – One that is currently incompatible with our environment. 

Adobe is working to develop and provide tools for educational institutions to utilize a new “Shared Device Licensing” model. Unfortunately, they have not provided a firm release date for these tools. Adobe expects that the solution will be available sometime during Q1 of 2019. We are aggressively working with the vendor to have the system in place as soon as possible.

Until then and as a result of these changes by Adobe, we are recommending users do not upgrade any Adobe product versions installed on SMU-owned computers or devices at this time.  Any updates to Adobe applications beyond the CC 2018 version will impact licensing on a user’s device and will require the older Creative Cloud 2018 application(s) be reinstalled via the Ivanti Portal Manager to function.  Versions of Creative Cloud 2018 (or older) applications on users computers may continue to be used, and other Adobe software can also be downloaded and installed from the Ivanti Portal Manager, but Adobe Creative Cloud Applications should not be updated to Creative Cloud 2019 once installed.

Additional detail for your reference can also be found in the online document  Adobe Shared Device Licensing for Education Customers: Frequently Asked Questions.

If you have any questions about Adobe software or licensing, please feel free to contact the IT Help Desk at 214.768.HELP (4357) or

Making PDF Files Accessible Starter Kit

While you may already know how to make PDF files in a jiffy, have you ever wondered if your documents were easily readable by those who use assistive technologies with their devices? Be it a software screen reader, a braille interpreter, or some other system, it is important to keep these in mind when creating a PDF. In this video tutorial, you will learn how to get started with Adobe Acrobat’s built-in accessibility settings that can quickly make your new and existing documents readable to as many people as possible. Continue reading Making PDF Files Accessible Starter Kit

Quick Fix: Updating Adobe Licenses on SMU Computers

Adobe LogoIf your SMU-owned computer has recently alerted you that your Adobe license is expiring, don’t fret! Last week, the enterprise Adobe license key expired.  Prior to the expiration date, a task was sent out via LANDesk to update the license key behind the scenes. This was successful for a large percentage of the clients. However, there are a number of individuals reporting issues with Adobe software on their SMU computers. We have a quick fix for you to get your Adobe Acrobat, Adobe Photoshop, or other Adobe applications up and running again. Continue reading Quick Fix: Updating Adobe Licenses on SMU Computers

Give Thanks for Free Stuff: OIT’s Software Offerings

Snow on Hilltop Lane

The holiday season is quickly approaching! A time of travel, food, family, friends, and of course holiday shopping. If you pick up a shiny new laptop or gadget, don’t forget to install and set up all the free or discounted software, services, and solutions that OIT provides to students, faculty, and staff. Continue reading Give Thanks for Free Stuff: OIT’s Software Offerings

Faculty and Staff—Work at Home Software


by: Rachel Mulry

Did you know that faculty and staff can purchase select Microsoft and Adobe products at a significantly reduced cost for a home computer?  The following titles are available: Microsoft Office 2011, Office 2013, Windows 7 (upgrade), Windows 8 (upgrade), and the full Adobe Creative Cloud suite. This software is only available while you are an active Faculty or Staff member and must be removed when you leave the University.

To purchase your copy, visit  You will need to register using your SMU email address in order to receive the discount.  Please note: the Help Desk has several copies of Office 2011, Windows 7 and Windows 8 for purchase. These are at a reduced cost and available while supplies last.

For more details, visit