Box.SMU is Now Available

The holidays may be over, but we have one more “Box” for you to open.

BoxWe are proud to announce the availability of Box.SMU. Box is a cloud-based storage and collaboration service for SMU faculty, staff and students. Files can be securely stored and easily accessed within Box from most devices. Share large files securely with anyone – even if they are not SMU employees or students. View and comment on any kind of document, and connect with coworkers – no matter what device they use

Benefits of Box 

  • Access files wherever you have an internet connection
  • View and sync files from most devices
  • Store your files securely with 256-bit multi-layered encryption
  • Unlimited storage quota
  • Upload files with a maximum size limit of 5 GB per file
  • Full text search within documents
  • Collaborate on documents with colleagues both inside and outside the University

Getting started

  1. Go to to log in. All active SMU faculty, staff, and students have access to Box.
  2. Click the “Box Login” button to access Box. At the welcome screen, click the “CONTINUE” button to log in using Single Sign-On.
    • If you are currently logged into another system using Single Sign-On, you will be directed to your online storage space in Box.
    • If you are not logged in to a system using Single Sign-On, login with your SMU ID and your SMU Password. You will then be directed to your online storage space in Box.
  3. Enjoy your new storage space.

Access Your Content

You can upload content easily to Box using your web browser. Share your content with your colleagues or outside of your company using Box‘s two ways of sharing. You can even access your files with your mobile device with the Box app.

Departmental Storage

While Box is an enterprise storage solution for SMU and is the intended replacement for Locker.SMU, we do not recommend migrating department files to the service at this time. Box is launching as an individual online storage space for faculty, staff, and students. Later this spring, we will provide Box storage for departments. Files commonly stored on the network drives, Locker.SMU, or Inside.SMU for departmental sharing and documents related to HIPAA and PII should remain on those services until the announcement of Box for departmental use.

Please contact IT Help Desk at 21-768-HELP if you have any questions or issues, or visit the Box service page at

Migrating Your Personal Box Account into an Enterprise Account

Current Box users authenticating with their email account will be converted to a managed Box account under Southern Methodist University on January 11, 2016.

BoxThe change to an Enterprise account under SMU will not cause any data loss to your files, alter your permission settings, or affect the folder structure of your content. However, it will give you access to several important features that are not available to personal Box account users:

  • Upload file size limit increased from 250MB to 5GB
  • Larger storage quota
  • Password protected sharing
  • Faster uploads
  • Detailed version history

If you would like to join SMU’s Box account as a managed user and merge your personal data, take no action.

If you currently have any content within your Box account that you would like to remove or transfer to a personal Box account, please do so by January 11, 2016.

Options to remove or transfer to a personal Box account:

  • Change your current Box primary email address from the email address to a personal address.  SMU domain email address will no longer be available for use with personal Box accounts.  Instructions can be found at
  • Open a new personal Box account with a personal email address and invite this personal account into your account folders that you’d like to migrate. Promote your personal Box account to be the folder owner and remove your as a collaborator from the folder(s)
  • Use a third party service such as Mover, available at, to transfer content from Box account to another

Please contact IT Help Desk at 21-768-HELP if you have any questions or issues, or visit the Box Project Page at

We are excited to announce the new IT Help Desk team! 

IT Help Desk Staff 2015In conjunction with the transitions to Shared Services, several positions were allocated to the Help Desk team in order to provide full time staff on site seven days a week.  We are pleased to announce that all positions are now filled!  We’d like to introduce you to our entire help desk team ready to serve your technical support needs.

Lauren Nelson has been with SMU for several years, and has transitioned into the role of Help Desk Manager.  In her different roles on campus over the past few years, her focus has been on providing excellent service, and she looks forward to continuing to support the SMU community and the Help Desk team in her new role.

Shanta Ball previously worked with Apple for several years, and after a short time there, she was promoted to Trainer for her store and market. Thankfully, Shanta has decided to join our team to help us support the SMU community. During her spare time, Shanta volunteers at Children’s hospital twice a week, and loves music.  She enjoys finding new artists, and her “unashamed addictions right now include Adele and Justin Bieber.”  She can also play five different instruments (flute, piccolo, oboe, saxophone, and piano).

Byron Craig also worked previously with Apple, and is “passionate about technology.”  He loves photography, and has previously shot with the NBA, NFL and MMA athletes. In addition, Byron believes that “growth and knowledge are important,” and plans on taking classes here at SMU.  He has two daughters, Paiten and Arianna, and recently transitioned back to Texas. We are thrilled to have him on the team, and know that he will provide amazing support to SMU.

Margaret Dew recently joined us from Cox, and has been an SMU staff member for almost 25 years!  She has an MA in Anthropology from SMU, and a BA in Anthropology from UIUC, and grew up in Nebraska and Northwest Illinois.  She is involved in rescue and rehoming of dogs and cats in Oak Cliff, and has a dog named Gus.  She also admits that she likes to talk about politics and religion at the dinner table.

Jonathan Bull joined the Help Desk team full time in August, after working as part of the student worker team for several years.  Jonathan completed a Religious Studies degree, here at SMU last May, and continues to be invaluable to the Help Desk team.

The names Janet Asberry and Gina Benavides may also sound familiar.  They have each been providing amazing service to the SMU community for years!  We are fortunate, that in addition to all that they do on the team currently, their expert knowledge will allow the helpdesk to continue improving upon the amazing service that has come to be expected.

With a new team solidified, we look forward to continually improving the service and support that the Help Desk provides to the SMU community!

Holiday Help? Information About the Coming Break

snowflakesAs the winter holidays approach, everyone is gearing up to take well-deserved rest and time with their friends and family. During the winter break OIT will be closed; therefore tickets and e-mails will not be processed as they normally are during regular business. If you need any emergency assistance during the break, call the Help Desk line at 214-768-4357 to be directed to our emergency line which will page the OIT employee that is on-call.

When you get ready to leave campus for the break, consider saving energy by shutting down your computer completely before you leave. Keep in mind that you will not be able to remote into your machine when it’s turned off.  So keep it on if you expect to access your computer while away.