Quick Tip: Trusting a Device in Duo

Cisco Duo Logo (2 color)With the upcoming introduction of Duo’s Verified Push to most SMU services using Duo, we’ve received some questions and concerns about having to enter a code each time you log in. Fortunately, there is an option that helps reduce the amount of times you have to enter a Verified Push code! Continue reading Quick Tip: Trusting a Device in Duo

Quick Tip: Disabling Automatic Online Meeting Links in Outlook

No Automatic Online Outlook MeetingWith Zoom and Microsoft Teams very much an integral part of our workday lives nowadays, Outlook seems to have taken a liking to adding Teams meeting links automatically on all of your meetings when you create them. Of course, not every meeting requires an online component, so this feature can become fairly annoying when you are frequently scheduling meetings. If you’d like to tell Outlook to stop adding these links automatically, here’s how to do so! Continue reading Quick Tip: Disabling Automatic Online Meeting Links in Outlook

Name That Image: 7 Examples for Raising Awareness of Accessibility

Growing up with a blind grandfather, the importance of equity for individuals with visual disabilities was constantly reinforced. During my recent interview with Dr. Jennifer Culver, Director of Academic Technology Services for Simmons School of Education and Human Development, reminded me of that significance as she shared her experience of presenting at the Peralta Equity Conference.

Hosted by the Peralta Online Equity Initiative, the 3-day conference encompassed increasing learning equity for all learners. The first day focused on Continue reading Name That Image: 7 Examples for Raising Awareness of Accessibility

Mac Wireless Issues: Resolution

SMU Wireless LogoOn January 13, the security certificate for PerunaNet was renewed.  Typically, computers will prompt to accept the new certificate and reconnect without issue. However, multiple Macs and iOS devices were failing to present the “accept certificate” window, and were therefore not updating the wireless certificate.  The following solutions have been identified and should be performed on any device that is having difficulty connecting to PerunaNet. Continue reading Mac Wireless Issues: Resolution

OIT Support Units Help Across Campus and Online

WelcomeWelcome back! With everything that has been happening of late, we just want to remind you of some support resources we have available for you.

IT Help Desk

Our first line of support is the IT Help Desk. If you have a tech support question or don’t know who to ask for help, reach out, and our team of specialists will assist. We have expanded your support options by adding online chat as a way of contact. Just go to smu.edu/itchat to get started.

Of course, you can still contact via phone (214-768-HELP), email (help@smu.edu), online support form (help.smu.edu), or just walk in and talk to someone at the physical Help Desk within Fondren Library. For a list of current hours, please visit smu.edu/itsupport.

The IT Help Desk also Continue reading OIT Support Units Help Across Campus and Online