How to avoid the computer trap even TODAY’s Natalie Morales fell for

On Friday, our Chief Security Officer George Finney discussed the popularity of recent phone scams and how someone could hack you over the phone. While we focused on the cold-calling version of this scam, there is another popular one that masks itself as a warning pop-up notifying your that your system is infected. On this morning’s Today Show, Jeff Rossen showed how even national new anchor Natalie Morales can fall for one of these hacker tricks.

You can watch the full Rossen Report after the break.

Continue reading How to avoid the computer trap even TODAY’s Natalie Morales fell for

How to remove voice mail transcriptions from Unified Messaging Voice Mail

Exchange Unified Messaging Tips & Tricks
The new campus voice mail service (Exchange Unified Messaging) has a feature which provides text transcriptions of voice mail messages to the Inbox by default. The accuracy of these text transcriptions may suffer for callers with accents, or poor quality calls (e..g, cell phone callers with bad reception).

Voice Mail Preview isn't available for this message.We expect the accuracy of these transcriptions to improve when we upgrade the system within the coming months. However, some users may wish to opt out of text transcriptions and check their voice mail by either playing the audio attachment or by dialing into the system at extension 88673. Here is how to disable the transcription feature:

 

  1. Login to webmail.smu.edu. Click the gear icon, click Options, then click General, then click Voice Mail Preview.
    -or-
    Open Outlook, click File Manage Voice Mail.
  2. Under Voice Mail Preview, uncheck “Include preview text with voice messages I receive”.
  3. Click Save.
Updated 07/10/2017: Include updated instructions for the new system.

UM Voice Mail: Where is my PIN notification?

Exchange Unified Messaging Tips & Tricks
As we continue the roll out of our voice mail replacement solution (Microsoft Exchange Unified Messaging, or UM for short) to faculty and staff, a few users have reported that they have not received the PIN notification once their mailbox is set up for UM voice mail.

If you encounter this issue, the first place you should check is your Junk Email folder or Deleted Items. If you still can’t find your message, a rule in your Inbox might be preventing these messages from getting through.

  1. Go to webmail.smu.edu and log in to your email account.
  2. In the upper-right corner, click the gear icon, then click Options.
  3. On the left side, click Inbox and Sweep Rules to see your Inbox Rules.
  4. If you see a rule named “Microsoft Outlook” and you don’t know what it’s for, either disable or delete the rule.
  5.  Next, select General – Voice Mail – Reset PIN, then click “Reset my voice mail PIN” in order to assign yourself a PIN. You can also contact the OIT Help Desk to have your PIN reset.

You should now receive your PIN notification message!

Updated 07/10/2017: Include updated instructions for the new system.

Preparing & Building Courses in Canvas

Canvas Tips & Tricks
When teaching any online course for the first time, course materials and files must be readied and assembled for course uploading.  Creating new organizational folders for each course is one easy starting point for ensuring that your course materials for the transition to Canvas.

  1. On your computer, create a new course folder for each unique course you are teaching. (Include any/all courses you have taught previously using Blackboard that you will teach again—especially consider courses you teach infrequently but will teach again in the future)
  2. Copy or move all relevant course files into the relevant course folder.
  3. Utilize SMU’s Box cloud storage service to maintain your course folders so as not take up space on your hard drive (Tip: SMU Box is also a great way to share your course folders/files with colleagues!)
  4. Use your reorganized course folders to build your courses in Canvas.

Exporting, Reclaiming & Reorganizing course Materials from Blackboard

Many educators who have utilized Blackboard have accumulated substantial course materials and course artifacts which are still only stored within Blackboard.  While Blackboard is still openly available to faculty until the end of June, all instructors are advised to export/download any and all course materials for reuse well before the June deadline.  Since courses, course materials and files will not be moved automatically into Canvas, all educators must ensure, before June 30th, that course materials required for reuse are exported or downloaded from Blackboard for use in building new Canvas courses.  Academic technology team members and instructional designers are available immediately to help guide you through this process.  While SMU will offer numerous day-long “Canvas Conversion Labs” during May and June to assist with exporting course materials from Blackboard, please start preparing your materials now.  Recovering Blackboard course materials after June 30th will be handled on case-by-case requests, since Blackboard will no longer be openly accessible.

Build courses in Canvas

After you’ve become familiar with Canvas and have consolidated digital course materials in folders for each course, you are ready to build out your course.  course shells for your upcoming courses will be available for building and publishing well before the start of each term.  If the official course shell is not yet available, please request a “sandbox course” from the OIT help desk for each course you’d like to get a head-start on building.

We’re excited about the opportunities that the Canvas course management system offers the SMU community.  SMU, OIT and CTE are committed to providing as much training, guidance and instructional design assistance as possible during this transitional year.

Even with that support, however, most of the work that needs to be completed between now and the time SMU turns off Blackboard now falls to the instructor.

If you have yet to begin preparations for using Canvas, please begin the process of learning Canvas, preparing your course materials (especially those which you might need to retain from old Blackboard courses) and start building your courses in Canvas itself.  An initial investment into planning for this imminent change in course management systems will pay dividends as SMU moves exclusively into Canvas.

Post updated 02/12/2016.