Exchange Migrations & Department Mailboxes

Exchange 2016For the next several weeks, OIT will be moving Exchange 2010 mailboxes to our new Exchange 2016 system. Most of the changes will occur behind the scenes and should have a little noticeable impact on email service beyond the improved webmail experience. When your mailbox is ready to be migrated to Exchange 2016, you will receive a direct email from SMU IT Communications. Beyond restarting your email client, no action should be required on your part.

While we expect a smooth rollout of Exchange 2016, there are a few things of note: Continue reading Exchange Migrations & Department Mailboxes

What’s New in Exchange 2016 Webmail

As faculty and staff mailboxes are upgraded to Exchange 2016, you will notice that your webmail client will look drastically different. While the old Outlook Web Access from Exchange 2010 didn’t always work well on different web browsers, the new webmail interface plays nicely with all browsers and has lots of improved features to make managing your e-mail less of a headache.

Read on to find out more about your new webmail!

Continue reading What’s New in Exchange 2016 Webmail

Exchange 2016 Mailbox Migrations Begin Next Week

Exchange 2016Starting on March 27, 2017, OIT will begin moving Exchange 2010 mailboxes to our new Exchange 2016 system. Most of the changes will occur behind the scenes and should have a little noticeable impact on email service.  Users of webmail will have noticed the updated experience that was implemented in January to the Outlook web client. These changes will allow for better collaboration, improved search, and of course, that improved Outlook web experience for all web browsers.
Continue reading Exchange 2016 Mailbox Migrations Begin Next Week

O365 and “Clutter”

o365-720pLast summer, Microsoft introduced a new feature for email accounts hosted in Office 365.  The feature, known as Clutter, helps manage your inbox by filtering out the low-priority email.  The email server keeps track of the messages you read and the ones you don’t.  It then begins routing emails you are most likely to ignore to a “clutter” folder.  While this seems like a nice feature to have, many important SMU emails for students are being overlooked since they are not in the inbox.

As a result, OIT will disable the clutter feature for all SMU accounts in Office 365 on April 27 at noon.  Students who want this feature enabled can turn it back on. However, they should also make a habit of reviewing items in their clutter folder daily.  To re-enable this feature, do the following:

  1. Login to Outlook via webmail (office.smu.edu)
  2. Click on the Application launcher and select Mail
  3. On the navigation bar, go to
    Settings > Options > Mail > Automatic processing > Clutter
  4. Select “Separate items identified as Clutter.”
  5. Click Save

If you enable Clutter, there are ways to help Microsoft learn what is important to you and what is not.  Similar to using the Junk Mail rules in the Outlook client, simply right-click on the message in your inbox that is junk and click “Move to Clutter“.  If a message is sent to your Clutter folder incorrectly, right-click and choose “Move to Inbox.”  A review of the clutter folder should be conducted on a daily basis, however, to ensure you aren’t missing important messages.

 

How to remove voice mail transcriptions from Unified Messaging Voice Mail

Exchange Unified Messaging Tips & Tricks
The new campus voice mail service (Exchange Unified Messaging) has a feature which provides text transcriptions of voice mail messages to the Inbox by default. The accuracy of these text transcriptions may suffer for callers with accents, or poor quality calls (e..g, cell phone callers with bad reception).

Voice Mail Preview isn't available for this message.We expect the accuracy of these transcriptions to improve when we upgrade the system within the coming months. However, some users may wish to opt out of text transcriptions and check their voice mail by either playing the audio attachment or by dialing into the system at extension 88673. Here is how to disable the transcription feature:

 

  1. Login to webmail.smu.edu. Click the gear icon, click Options, then click General, then click Voice Mail Preview.
    -or-
    Open Outlook, click File Manage Voice Mail.
  2. Under Voice Mail Preview, uncheck “Include preview text with voice messages I receive”.
  3. Click Save.
Updated 07/10/2017: Include updated instructions for the new system.