Classroom Technology Refreshes with New Collaboration Devices

The Solstice Pod, just one of the new technologies coming to classrooms this summer.

Working closely with the Academic Technology Service Directors and the Academic Technology Council, we have identified approximately 70 rooms to receive classroom technology upgrades this fiscal year.  We are currently in the process of scheduling the rooms and finalizing bids with our vendors.  The scheduling component will largely determine how many of those rooms we are able to complete over the summer months.  SMU classrooms are still in such heavy use during the summer months that it leaves little time for major upgrade work.

There are a few exciting new changes that are included this year. Continue reading Classroom Technology Refreshes with New Collaboration Devices

Improved Classroom Controls Now Available

There is little question that the classroom is the most prominent place on any university campus. With all of the frequent changes in technology utilized in the educational process, our classroom equipment requires constant attention to make and keep SMU on the cutting edge of what’s needed to shape the next generation of world changers.

Classroom keypadOIT has taken immense strides over the summer to update and improve classrooms across campus. One of the largest projects has been to consolidate the multiple types of control systems into fewer and simpler configurations. This means that no matter what classroom you’re in, the controls for the audio/visual equipment will be the same or very similar. Plus the controls will be easier to understand and more reliable when it matters most. Continue reading Improved Classroom Controls Now Available

Remote Control Assistance in the Classroom

Technology plays an vital role in classroom instruction.  When it doesn’t work as expected, it’s not only a tremendous disruption but it can be quite stressful as well.  Knowing that time is of essence, we began planning for a way to decrease the amount of time a class is interrupted due to technology issues or waiting for help to arrive. Continue reading Remote Control Assistance in the Classroom

Getting TA’s and Others in Your Canvas Course

Canvas Tips & TricksThe process to put people and classes into Canvas is an automated one; whatever information is in my.SMU is what will be used to populate those users and roles into Canvas. There are several designations in my.smu that help to get people in their correct course and role, such as, Instructors, Co-Instructors, TAs, and students. All students, Instructors, secondary instructors, observing/supervising instructors, and students are enrolled every couple of hours throughout the week. Continue reading Getting TA’s and Others in Your Canvas Course

The IT Help Desk is Moving Back to FLW

We're Moving
Help Desk in FLW
On May 23, the Help Desk will be relocating from the Hughes-Trigg Student Center back to Fondren Library West.  We are looking forward to providing top-notch support in a beautifully renovated space, and in a convenient, central location on campus.

Summer Hours beginning June 1st:

Monday through Thursday  8AM – 9PM
Friday  8AM – 6PM
Saturday and Sunday 12PM – 6PM

Contact Information:

Phone:  214.768.4357
Email:  help@smu.edu
Submit a Ticket Online:  help.smu.edu

Classroom Emergency Support

 Please phone 214-768-8888 to request assistance.

Page updated 05/16/2016 to fixed summer hours.
Page updated 05/17/2016 to add exact move date.