As you continue your academic studies in a new format, please know that we are here to support you. There have been a number of changes in the past few days in order to provide you with the necessary software and services from your current location.
It seems like obtaining and using all kinds of software has just gotten easier and easier. You can access an online version of Microsoft Office from your browser in seconds, powerful photo editing and other art tools are accessible in an instant from your PC or even your phone, and storage and processing of large files can simply be taken care of in the cloud. However, some software is still not as simple as we would like.
That’s where the IT Help Desk comes in. There are still many program installations for course requirements that are either lengthy, complicated, finicky, or all of the above. Starting in January 2017, the IT Help Desk began a student software installation service to assist with these difficult programs to make sure students have what they need for classes. Continue reading Student Software Installation Service Sets Up for Success
the Office of Information Technology
is now available. Continue reading The 2019 OIT Progress Report is Now Available
CylancePROTECT was introduced to the SMU campus in 2016 as a way to further secure SMU systems against viruses and malware. As the University became regularly inundated with malicious files, employees could not be expected to keep up with the volume and complexity of these new threats. As the threats evolved, so did our method of protection – machine learning. Continue reading Protecting Campus from Malware with Machine Learning
With Apple’s recent updates to the iLife and iWork applications at the end of March, Apple has made the software available for free to all users. Previously, you had to purchase a new device or Mac to get the software at that price. Now users with older Macs can have access to the latest tools freely. The only downside is the Apple apps usually require more recent versions of the OS and/or computer processor. Continue reading Apple’s iLife and iWork are now available for free.