OIT Spotlight – Page 2

DUO: A Substantial Expansion

Six years ago, SMU implemented DUO to protect our data proactively. Since introducing two-factor authentication (2FA), we have seen quite an expansion throughout our services.

We first implemented DUO in 2016 to protect access to my.SMU and later webmail for our faculty and staff as passwords can often be stolen, guessed, and hacked, and we needed a solution to secure our data better. Once our faculty and staff gained familiarity with DUO, it was introduced to students on April 1, 2019, through our “Security is No Joke” campaign. Continue reading DUO: A Substantial Expansion

OIT Spotlight: The IT Help Desk’s Vanessa & Blake

In this video feature, we’d like to introduce you to some of our IT Help Desk consultants, starting with our friends Blake and Vanessa!

Celebrating Five Years of OIT’s Student Advisory Board

Here at OIT, it is one of our highest priorities to listen to our campus community; discover how they use technology in their work, and learn about their needs and desires for the short and long term. We do this in many ways, including through our multiple IT governance committees. Five years ago, a Student Advisory Board (SAB) was created to provide a way for our most spirited and dedicated Mustangs to provide their first-hand insights on how technology impacts their SMU experience. Continue reading Celebrating Five Years of OIT’s Student Advisory Board

Client Services Leader Receives President’s Award for Innovation

Lauren Nelson, Assistant Director of Client Services for OIT, received the Presidential Recognition Award for Innovation during the October 18th Staff Convocation. The award honors a staff member who has contributed significantly to the University by improving efficiencies and processes. Continue reading Client Services Leader Receives President’s Award for Innovation

SMU’s ATSDs: Advancing Unique Technology Support for Instruction & Scholarship

ATSD Group Photo As we begin a new term, the Office of Information Technology (OIT) recently added new Academic Technology Service Directors, or ATSDs, to work as a liaison between faculty and OIT dedicated to each of SMU’s colleges and schools. This group of individuals ensures that the unique technology needs of academics and faculty in each school, specifically those required for instruction and scholarship, are well supported, integrated, and highly personalized.

Academic Technology Service Directors, while part of OIT, serve their communities by integrating into their schools. The ATSDs are strategically partnering with each area’s leadership while maintaining an “open door policy” for developing relationships with each faculty member. Continue reading SMU’s ATSDs: Advancing Unique Technology Support for Instruction & Scholarship