Celebrating Five Years of OIT’s Student Advisory Board

Here at OIT, it is one of our highest priorities to listen to our campus community; discover how they use technology in their work, and learn about their needs and desires for the short and long term. We do this in many ways, including through our multiple IT governance committees. Five years ago, a Student Advisory Board (SAB) was created to provide a way for our most spirited and dedicated Mustangs to provide their first-hand insights on how technology impacts their SMU experience. Continue reading Celebrating Five Years of OIT’s Student Advisory Board

Client Services Leader Receives President’s Award for Innovation

Lauren NelsonLauren Nelson, Assistant Director of Client Services for OIT, received the Presidential Recognition Award for Innovation during the October 18th Staff Convocation. The award honors a staff member who has contributed significantly to the University by improving efficiencies and processes. Continue reading Client Services Leader Receives President’s Award for Innovation

SMU’s ATSDs: Advancing Unique Technology Support for Instruction & Scholarship

ATSD Group PhotoAs we begin a new term, the Office of Information Technology (OIT) recently added new Academic Technology Service Directors, or ATSDs, to work as a liaison between faculty and OIT dedicated to each of SMU’s colleges and schools. This group of individuals ensures that the unique technology needs of academics and faculty in each school, specifically those required for instruction and scholarship, are well supported, integrated, and highly personalized.

Academic Technology Service Directors, while part of OIT, serve their communities by integrating into their schools. The ATSDs are strategically partnering with each area’s leadership while maintaining an “open door policy” for developing relationships with each faculty member. Continue reading SMU’s ATSDs: Advancing Unique Technology Support for Instruction & Scholarship

OIT Support Units Help Across Campus and Online

WelcomeWelcome back! With everything that has been happening of late, we just want to remind you of some support resources we have available for you.

IT Help Desk

Our first line of support is the IT Help Desk. If you have a tech support question or don’t know who to ask for help, reach out, and our team of specialists will assist. We have expanded your support options by adding online chat as a way of contact. Just go to smu.edu/itchat to get started.

Of course, you can still contact via phone (214-768-HELP), email (help@smu.edu), online support form (help.smu.edu), or just walk in and talk to someone at the physical Help Desk within Fondren Library. For a list of current hours, please visit smu.edu/itsupport.

The IT Help Desk also Continue reading OIT Support Units Help Across Campus and Online