IT Training: Upcoming Training for Qualtrics, Sitecore, and lynda.com

IT TrainingWe have added additional IT Training Workshops through Winter Break, including a new course in Qualtrics. Take your skills to the next level by engaging in one of our online or instructor-led trainings.


lyndaCampus Now Available 

We understand not everyone can make our in-person training sessions due to scheduling conflicts, a busy week, or life just getting in the way. In an effort to provide quality training that works with everyone’s schedule, OIT has licensed lyndaCampus for the university. The lyndaCampus provides a vast online library of instructional videos covering the latest software, creative, and business skills. Taught by accomplished teachers and recognized industry experts, lynda.com is a high-quality resource for students, faculty, and staff looking to develop skills in Microsoft Office, Adobe Creative Suite, project management, social media, and a wide range of other topics. You can even view courses on your iPhone, iPad, Android phone or tablet, or other mobile device at your convenience — anytime, day or night.

To begin, just go to smu.edu/lynda and log in with your SMU ID and password.

lyndaCampus Webinars

If you have never used lynda.com before we invite you to join us for the lynda.com + SMU: Formal Overview webinar presented by lynda.com.

Register: Wednesday, October 28, 2015 3pm – 3:45pm CST
Register: Thursday, October 29, 2015 3pm – 3:45pm CST


Sitecore Basics

Are you new to Sitecore, SMU’s Web Content Management System? Have you been using Sitecore, but not regularly enough to remember what to do when you log in? We can help. OIT is offering a special hands-on Sitecore Basics class to the SMU community. Not only will we cover everything you need to know to get started using Sitecore, but will walk you through building out a complete site within Sitecore.

Register: Wednesday, November 11 from 2:30pm-4pm


Advanced Sitecore

Sitecore, SMU’s Web Content Management System, does a lot of the work in creating your pages, but sometimes it needs a little wrangling to really get it to shine. In this advanced class, will cover basic HTML usage in Sitecore and how to spice up those pages by adding CSS formatting, using widgets, and creating forms. This class is for advanced users.

Register: Wednesday, November 18 from 2:00-3:30


Photoshop for Sitecore

Learn how to take advantage of Photoshop to add slide shows and format images for use in Sitecore. In this advanced class, will cover basic Photoshop usage and how to upload the items to the Media Library in Sitecore. We will also discuss the slide show widgets.

Register: Wednesday, December 9 from 10:30am – 12:00pm

Updated 11/12/2015 to remove Qualtrics courses.

lyndaCampus Now Available

lynda.comThe Office of Information Technology is pleased to announce lyndaCampus is now available for faculty, staff, and students. The lyndaCampus provides a vast online library of instructional videos covering the latest software, creative, and business skills. Taught by accomplished teachers and recognized industry experts, lynda.com is a high-quality resource for students, faculty, and staff looking to develop skills in Microsoft Office, Adobe Creative Suite, project management, social media, and a wide range of other topics. You can even view courses on your iPhone, iPad, Android phone or tablet, or other mobile device.

To begin, just go to smu.edu/lynda and login with your SMU ID and password.  With more than 2,500 courses taught by industry experts, lynda.com is designed for all levels of learners and is available whenever you’re ready to learn.

If you have never used lynda.com before, we recommend you watch the How to use lynda.com video.

Issues with Outlook for Mac and El Capitan

Looks like another major application is having problems with Apple’s latest OS release, El Capitan. This time, the popular email client Microsoft Outlook for Mac is having difficulty with the OS. The problem identifies itself when the application tries to connect to the server to sync email and the application locks up. If you use Microsoft Outlook, you are highly encouraged not to update to the last Mac OS at this time.

In an emailed statement to Computerworld, a Microsoft spokeswoman said the company is looking into the problem.

“We know that some users may be experiencing issues with Office 2016 for Mac running on El Capitan,” the statement read. “We are actively investigating the matter with Apple. Until there is a fix, we recommend people install the latest updates to Office 2016 for Mac using Microsoft AutoUpdate.”

The Project Manager for Outlook, Faisal Jeelani, recently commented on a post on the company’s support forum.

We are aware of the issue with Outlook 2011 on El Capitan and of Office 2016 on El Capitan.

We are working on a fix for 2011 and for 2016 we are working closely with Apple to resolve this issue as soon as possible. Unfortunately we do not have any timelines for either fix, please stay tuned and thank you for your understanding.

While Microsoft is acknowledging that users of its Office for Mac 2016 application suite are encountering frequent crashes and that their team is working on a fix, there is no timeline for an update. Until then, Microsoft suggests that users can work around this issue by running Outlook for Mac 2011 on Mac OS X Yosemite (version 10.10) or an earlier version.

Early Issues with ExamSoft and El Capitan

Update: ExamSoft announces a new version of SofTest compatible with El Capitan is available now.

Update: ExamSoft announces a new version of SofTest supporting El Capitan will be available by the second week of November.


examsoftEl Capitan (OSX 10.11) was recently released to the public by Apple. While it is exciting to be the first one to use a new OS, if you use ExamSoft, we would urge you to wait.

At this time, ExamSoft’s SofTest is not compatible with El Capitan due to a vulnerability identified during the initial testing. If you are running El Capitan as your OS, ExamSoft will prevent you from downloading or registering SofTest on your device.  We urge you to please refrain from updating to El Capitan until an official support announcement has been made by ExamSoft.

Questions about Mac OS upgrade should be directed to the Help Desk.

If you need to access your ExamSoft account, please visit www.examsoft.com/smu. Log into the account under the ‘Administrator/Faculty’ area.  If you forgot your password, use the ‘Lost Password’ link to have it resent to you.

Post Updated 10/02 to include information about Mac OS upgrading and ExamSoft account login.