Inside.SMU moving to SharePoint Online

App_Icon_Sharepoint_90x86[1]OIT is  happy to announce that Inside.SMU, our on-campus collaboration tool, is moving from an onsite Microsoft SharePoint server to a Microsoft-hosted SharePoint in the Cloud service. This upgrades our SharePoint software to the latest version automatically. On top of that, we also will have greater storage and backup capabilities. Most existing sites within Inside.SMU can be moved over to the new system with ease. We are working with primary stakeholders to design a roadmap for a final switchover sometime before the end of Q2.

Even though the functionality of SharePoint remains the same, some features have been renamed and moved around. The new version will also have a look-and-feel that is reminiscent of Office 365 and Office 2016. In preparation for the conversion to the cloud service, OIT will be offering a webinar for current users interested in learning more about how the new system will function and the new features. The webinar will take place on February 26 at 2PM. Visit our upcoming workshops page to register.

 

Winter Break Brings New Classroom Upgrades to Campus

During the winter break, our Classroom Support team was hard at work to make sure classrooms in need of technology upgrades were ready for the new semester. As semesters go by, heavily used equipment becomes less reliable and older technology requires replacement to keep classrooms functional.

Almost forty classrooms received upgrades over the break with improvements including new projectors, enhanced functionality, revamped control systems and more. Here are a few examples of the work that’s been completed across campus:

  • Annette Simmons:  New projectors in 138, 144 and 218.  New lamps in 221 and 213.
  • Dedman Life Science: New projectors in 110, 127, 128, 129, 130 and 131.
  • Clements Hall: New projectors and control systems in G16, G18, 120, 126, 225, 324, 325, 326 and 334.  New computers installed in 225, G18, 326 and 334.
  • Dallas Hall: New control systems in 120, 137 and 138.
  • Umphrey Lee: New power control in 233.
  • Owens Arts Center: New power control in B150 and 2020.
  • Hyer Hall: TV/wall monitor installed in G21.

These repairs and improvements are just a small portion of the larger mission to update all classrooms on campus for a more consistent experience for faculty and students. As always, if you have any questions regarding the operation of classroom equipment, feel free to contact the IT Help Desk at 214-768-4357. If there is an immediate technical problem with the classroom, a support representative will be dispatched to your location and should arrive within five minutes.

Holiday Help? Information About the Coming Break

snowflakesAs the winter holidays approach, everyone is gearing up to take well-deserved rest and time with their friends and family. During the winter break OIT will be closed; therefore tickets and e-mails will not be processed as they normally are during regular business. If you need any emergency assistance during the break, call the Help Desk line at 214-768-4357 to be directed to our emergency line which will page the OIT employee that is on-call.

When you get ready to leave campus for the break, consider saving energy by shutting down your computer completely before you leave. Keep in mind that you will not be able to remote into your machine when it’s turned off.  So keep it on if you expect to access your computer while away.

New Embedded Support Model Brings Improved Support to Campus

OIT Support ZonesAs part of the OE2C initiative this past year, OIT has been working to increase the quality and efficiency of customer service. One method adopted was to make support staff more accessible to the University community. A new structure has been put in place by the Customer Support division that places field support and AV/Event representatives into assigned zones which include several buildings that each representative will support. These representatives will be the first point of contact for desk-side support and emergency classroom/conference room support in their respective area. They will also be cross-trained in order to assist other zones when needed for larger projects or issues.

The following individuals are currently serving in an embedded zone:

Desktop Support

  • Jesus Martinez: Umphrey Lee room 122
  • Glenn Taylor: PAB 300
  • Jim Tuley: Maguire 170
  • Paul Tubb: Maguire 170
  • Walter Hwu: Caruth 472
  • Deborah Seiter: Underwood 320
  • Brad Pittler: Underwood S302
  • Robert Burkett: 6200 N. Central Expressway 2050
  • John Blank: Prothro 208B
  • Andy Maupin: Fondren Library
  • Jawaid Hussein: Fondren Library
  • Andrea Thach: Guildhall- Plano
  • Jon Pickle: Plano
  • Richard Franks: Taos

Classroom/AV Support

  • Jim Jaeger: Prothro 208A
  • Mike Gebreselassie: Maguire 170
  • Chris Gaut: Hughes-Trigg Student Center
  • Shawn Remek: Annette Caldwell Simmons Hall
  • Winston Phan:  Underwood Law Library
  • Adam Jones: Hyer Hall

To review the zone map and the areas each individual supports, visit http://www.smu.edu/~/media/Site/OIT/AboutUs/Zone%20Layout.ashx

Lynda.com’s New Course Page: What to Expect

lynda.comAs you may have heard, SMU recently began offering full Lynda.com access for all students faculty and staff. Already, hundreds of you have logged on and began learning new things! As Lynda.com continues to improve, they have recently announced that as of November 30, they will be gradually rolling out a new look for their courses. To keep you in the loop, here are a few of the differences you can expect once the new format hits your account.

Download-View-Offline-tip

 

If you need to download exercise files, add a course to your playlist, or if you would like to share the course with someone, all of these options have been moved to the top right of the screen so they are more easily found. Don’t forget that there is now an option to download courses for offline viewing!

 

Keyboard-shortcuts-more-tip

 

Lynda.com has also added keyboard shortcuts to make navigating a course easier, which means you can focus more on learning! A detailed list of the shortcuts can be found by clicking on the icon next to the share button in the top right corner.

 

Toc-and-notes-tips

 

Video transcripts have always been a great way to keep track of where you are in a course and can also help if you simply want to read the directions given. Now, Lynda.com allows you to type notes alongside the transcript totally within the course, so you don’t have to have a separate notepad.

 

With these new features, Lynda has made it even easier to work within their courses! Again, it’s all free for students, faculty and staff, so log in and learn.