How do I change my greeting in the voice mail system?

Exchange Unified Messaging Tips & Tricks
Campus voice mail is provided by Microsoft Exchange Unified Messaging (UM). A common question is, “How do I record a custom voice mail greeting?” UM offers a few options, including allowing separate greetings for when you are away from the office.

Please note: The online option (Outlook/Webmail) is not available for departmental (shared) accounts. These accounts must always be updated by phone. If you cannot recall your PIN, please contact the OIT Help Desk and a temporary PIN will be generated for you.

To change your greeting:

In Microsoft Outlook:

  1. Click File -> Manage Voice Mail, and logon to the web interface.
  2. Click Greetings
  3. Click “Call me to play or record the selected greeting…”
  4. Enter your phone number and click “Call.”
  5. You will receive a call which will allow you to record your greeting.

There are multiple other configuration options available from this screen as well.

In Webmail:

You can get to the same screen above by logging on to

  1. Click the gear icon -> options.
  2. Click Greetings.
  3. Click “Call me to play or record the selected greeting…”
  4. Enter your phone number and click “Call.”
  5. You will receive a call which will allow you to record your greeting.

Via Phone:

You can also change your greeting by phone.

  1. Call 214-768-8673.
  2. Enter your 5-digit extension and your PIN, and then say “personal options” at the voice prompt.
  3. Press 2 and you can record your new greeting.

The prompts will walk you through these steps when you dial the number.

Updated 07/10/2017: Include updated instructions for the new system.

Lync Becomes Skype for Business

Beginning July 29, SMU faculty and staff who use Microsoft Lync will notice changes, like new notification tones, as Lync clients are upgraded to Skype for Business.

What does this mean for current Lync users?

If you use Skype to stay in touch with friends and family in your life away from work, you’ll appreciate the power and simplicity of Skype for Business. Within SMU’s closed system, it’s easy to find and connect with co-workers. If you’re going from Lync to Skype for Business, you’ll recognize all of the features you already used with a fresh interface, simplified controls, and new Emoticons.

skype1 skype2

Some of the new features of Skype for Business will not be available until its server application is available later this year. Until then, users will have access to the current features from Lync within the new Skype for Business interface. For a preview of what’s coming both short- and long-term, visit this link.

“Clutter” Is Coming to the Office 365 Mailbox

Office 365In June, Microsoft Clutter, a new mailbox management feature, will be activated for all SMU mailboxes hosted by Office 365 (primarily student mailboxes).

Clutter learns from your actions the messages you are likely to ignore. As less important messages arrive, they are automatically moved to the Clutter folder. It gets smarter over time, learning from your prior actions with similar messages and assessing things like the type of content and even how you are addressed in the message. To keep users informed on actions taken, Clutter will send summary notifications once per week, and will alert up to once per day when new types of emails are moved to Clutter for the first time.

The personalized Clutter experience adapts to your actions and preferences without you having to do anything. The information Clutter learns from each user’s actions are only applied to that user’s experience and are not shared with anyone else.

You can enable Clutter now from within the Outlook Web App by navigating to Settings (the “gear” icon in the upper right corner of Outlook Web App), OptionsMailAutomatic ProcessingClutter. You can also navigate to the same space if you wish to opt-out once Clutter is enabled globally.


Using Clutter in Office 365 tutorial after the break. Continue reading “Clutter” Is Coming to the Office 365 Mailbox