The IT Help Desk is Moving Back to FLW

We're Moving
Help Desk in FLW
On May 23, the Help Desk will be relocating from the Hughes-Trigg Student Center back to Fondren Library West.  We are looking forward to providing top-notch support in a beautifully renovated space, and in a convenient, central location on campus.

Summer Hours beginning June 1st:

Monday through Thursday  8AM – 9PM
Friday  8AM – 6PM
Saturday and Sunday 12PM – 6PM

Contact Information:

Phone:  214.768.4357
Submit a Ticket Online:

Classroom Emergency Support

 Please phone 214-768-8888 to request assistance.

Page updated 05/16/2016 to fixed summer hours.
Page updated 05/17/2016 to add exact move date.

Phishing Alert: Dear Mailbox User

Phishing Alert

Phishing: Dear Mailbox UserWe have received several reports of another round of phishing emails today.  These appeared to come from an SMU email address and indicated that you should “reset your password immediately to prevent your account from being disabled.”  The links in the email directed to an external login page that captured SMU credentials once entered.

Please be extra cautious and guard your account information, and remember that we will never ask you to verify your account information, or provide your password or any personal information via email.

If you did fall victim to the phishing email, please change your password immediately and contact the IT Help Desk by calling (214)768-4357, or email