Eduroam Available Throughout Campus

Eduroam logoIf you will be traveling to other universities this year, be sure to checkout eduroam.  The eduroam wireless network is available at SMU as well as thousands of educational institutions around the world. SMU participates as both a service provider (for users on-campus) and as an identity provider (for users off-campus). Basically, you can use your SMU Credentials to connect to the eduroam network on other campuses and visitors can use their educational credentials to connect to the wireless network at SMU.

There is more information available on the wireless service page at

eduroam maps!

You may be interested to see a map of institutions worldwide that participate in eduroam and offer the eduroam wireless service on their campuses. Note that it may take a while to load the large amount of data on these websites.

How can I use eduroam?

Simply find the eduroam wireless network with your wireless device. For the username, use your SMU email name (i.e.,, and the same password you would use to logon to Webmail or my.SMU. You may be prompted to trust the wireless network certificate, which is safe to accept.

Once you’ve joined your device to the eduroam wireless network, you’ll find that your device should automatically connect to the eduroam wireless network here at SMU as well as at other participating institutions without being prompted again for credentials.


New Voicemail System Implementation Begins

Beginning on July 13, OIT will transition the existing campus voicemail system to the new Unified Messaging service. 

This new service will deliver voicemail messages straight to your email mailbox.  A speech-to-text transcription will be included in the email message along with the actual audio file.  In addition, users can call into the voicemail system to retrieve messages as well as access email, calendar appointments and more.  If an individual calls your number but does not leave a message, a missed call notification will be delivered to your email as well.  All of these features (and more) can be controlled from the options menu within

OIT personnel will be migrated the week of July 13.  The week of July 20, a pilot group will be migrated.  This two week period will provide valuable feedback on both the migration process, our communications and our documentation.  We will then schedule the remaining voicemail moves to take place during the months of August and September.

It is important to note that any messages that exist on the current voicemail system will NOT be migrated to the new system.  Once your voicemail is migrated, you will no longer be able to access the old system. Therefore, it is imperative that you review any existing messages and document any numbers or details you may need from those messages before your scheduled migration.  Each person will receive an email with the date of their migration and more detailed instructions.

To view additional information on this new service, visit

Summer 2015: Sneak Peek from OIT

It’s hard to believe the Spring semester is almost over.  Summertime is always a very busy period for OIT as we strive to complete infrastructure projects or finish up new solutions before the Fall semester begins.  Throughout the summer, we will post updates on a wide range of projects.  However, here’s a sneak peek of a few of the projects scheduled:

  • New Mobile Application:  a new mobile application is being developed to deliver content from my.SMU to your mobile device.  New functionality will be deployed periodically throughout the year.  Look for an announcement later this summer for application details!
  • Wireless Upgrades: The team will be busy upgrading over 600 wireless access points and enhancing some coverage areas that have reported issues.
  • Distributed Antenna System: is in phase 2. By the Fall, the remaining residence halls should have strong cellular signal for all four main carriers.
  • Help Desk Relocation:  Yes, due to the Fondren Library renovations scheduled to begin shortly after graduation, the OIT Help Desk will be relocating.  More details will be announced soon so that you’ll know where to find us when you need us!
  • Voicemail to Inbox:  This project is featured in another post, but soon your SMU voicemail will be delivered right to your email inbox.

There are many other projects underway.  Stay tuned to the blog for more details and updates!

Microsoft Forefront Replacement Coming this Month!

Microsoft is discontinuing support for and replacing Forefront, our licensed anti-virus application for SMU Windows machines, with a solution called Endpoint Protection.  OIT will begin deploying this replacement product via LANDesk over the next several weeks.

About Endpoint Protection

Endpoint Protection provides anti-virus and anti-malware protection, detection and remediation capabilities.  The agent runs in the background and daily scans to ensure your computer is free from malware.  If malware is present, it will attempt to clean it.  Machines that cannot automatically clean will appear on a report monitored by OIT.  A consultant is then dispatched to remediate the malware.  This new solution functions the same way as Forefront.  Other than a different icon, you probably won’t notice a difference!

About the Installation

  1. Microsoft’s System Center (the engine behind the new Microsoft Endpoint Protection) will be deployed to Windows computers running the LANDesk agent.  When this happens, you can ignore a pop-up alert from Forefront indicating that new software is being installed.  After System Center installs in the background, a new folder is created under “All Programs” called “Microsoft System Center 2012 R2” which you can also ignore.
  2. endpointAs soon as Microsoft Systems Center installation is complete, Forefront will be uninstalled and Endpoint Protection will be deployed to the computer.  This process will cause two alerts to pop-up on your computer screen which you can safely ignore.  The first indicates that you need to update Forefront, and the second states that you need to install antivirus software.  Endpoint Protection will complete shortly after the two pop-up messages appear, and you’ll see new system tray icon.

The deployment is under testing within OIT.  We are scheduled to complete the test rollout on May 15.  Following the successful implementation, the deployment task will be approved for all SMU Windows machines.

Former Work-At-Home User Information

If you have previously used a home download of Microsoft Forefront on your home computers, a version of Endpoint Protection will no longer be available for faculty and staff to download for home use. For a free alternative, Microsoft offers Security Essentials, which is a free home version of Forefront for Windows Vista and Windows 7. If your home computer run Windows 8, antivirus and antispyware software is built-in, so no action is required unless you prefer a paid antivirus solution.
If you have any questions, please contact the Help Desk at 214-768-4357.

Internet Browser Troubleshooting Tips

The IT Help Desk receives reports daily from individuals having trouble using different websites. These reports seem to be growing more and more frequent, and functionality within websites seems to be impacted with each browser upgrade. The following are some troubleshooting tips we use which may help you the next time an application isn’t working as expected in your browser! Continue reading Internet Browser Troubleshooting Tips