SPAM Filtering

AI for Your Inbox? Improving Incoming Emails Being Marked as Junk

No SPAM or phishing emailOIT recently deployed Abnormal Security to supplement Microsoft Defender for Office 365, our primary email security (anti-spam) application. Utilizing artificial intelligence as part of the criteria to determine if a message is malicious, these applications help to eliminate emails that are unsolicited or contain threats to data security. With assistance from our end users, the AI learns to correctly identify suspicious messages by the act of users dragging and dropping false positive spam from Junk to Inbox, or vice versa for any unsolicited or unwanted messages. Other methods of strengthening the results include using the Report Message button in Outlook or forwarding messages to

However, even with the improved AI, the possibility remains that legitimate and important campus communication messages may end up in a user’s Junk Email folder. If you notice that high-priority email messages are unexpectedly categorized as spam and placed in your Junk Email folder, please notify the IT Help Desk so that we can assist with campus-wide remediation. Your working with the IT Help Desk can help us improve the email service.

The following information is helpful for message tracking requests, absent a forwarded copy of the message(s) in question:

  • Sender address
  • Recipient address
  • Subject line
  • Date and time sent

For more information about campus email security services, please visit

Print Friendly, PDF & Email

Published by

Ian Aberle

Ian Aberle is an Adobe Creative Educator and the Senior IT Communications Specialist & Trainer for the Office of Information Technology (OIT). For over 25 years, he has helped the SMU community use technology and implement digital and web media through multiple roles with the Digital Commons, SMU STAR Program, and now OIT. Ian enjoys photography and road trips with his family in his free time.