Welcome back! With everything that has been happening of late, we just want to remind you of some support resources we have available for you.
IT Help Desk
Our first line of support is the IT Help Desk. If you have a tech support question or don’t know who to ask for help, reach out, and our team of specialists will assist. We have expanded your support options by adding online chat as a way of contact. Just go to smu.edu/itchat to get started.
Of course, you can still contact via phone (214-768-HELP), email (firstname.lastname@example.org), online support form (help.smu.edu), or just walk in and talk to someone at the physical Help Desk within Fondren Library. For a list of current hours, please visit smu.edu/itsupport.
The IT Help Desk also works closely with our Embedded Support Team. We have a team of consultants distributed throughout the main campus to provide on-site or in-depth remote support to faculty and staff. Of course, requests for assistance should be directed to the IT Help Desk first.
Our Classroom Support Team is also available to help specifically with classroom emergencies. Call 214-768-8888, and a specialist will quickly gather the location, issue, and ID number so the faculty member can resume teaching and not wait on the phone. They will dispatch a tech support specialist to the classroom within minutes to fix the issue.
If the reported issue requires maintenance, a ticket is routed to the appropriate team for a rapid resolution. The Classroom Support Team will even deploy temporary equipment if needed and if the equipment is available.
One more number we want you to know is 214-768-2000. When you call the main campus line, or dial “0” on your office phone, during regular business hours, you connect with a real live person who knows the best individual or office for your inquiry. While we have the SMU website containing contact information, sometimes you need a recommendation for the best person to call for specific situations. That’s where the University Operators come in!
OIT Knowledge Base
We also have our OIT Knowledge Base (KBit) available if you are more into self-support. Just go to smu.edu/kbit to log in and get started. There are over a thousand entries for Accounts & Passwords, Email & Calendaring, Networking, Printing, and more.
Speaking of self-service, we also have LinkedIn Learning available for your personal development. With tens of thousands of videos and tutorials, LinkedIn Learning can help you get started with learning a new software package, get help with public speaking, develop your programming skills, or even learn the guitar. Plus, it is available 24/7/365. Just visit smu.edu/LinkedIn to get started.
Do you have a new device that you want to connect to the network? We recommend registering it first to make getting it online as seamless as possible. Our device registration page will help you get started at smu.edu/resnet. Of course, you will want to use SMU_Guest wireless for devices that can not connect to PerunaNet, our secure wireless network.