Duo Updates

Duo To Be Enabled for Former Student Accounts August 1

DuoThe University has been protecting the accounts of our users with the help of Duo Security’s Two-Factor Authentication (2FA) since 2016. This August, we will be moving forward with the next step in our effort to safeguard University accounts by enabling Duo 2FA for all former students starting at 7 a.m. on Monday, August 1, 2022.

What does this mean for former students?

By enabling two-factor, even if one would fall victim to a phishing attempt, the offenders will not be able to access your email, documents, or personal information without also having that person’s Duo-enrolled device to approve the authentication. This requirement for two-factor authentication will also prevent the offenders from setting up rules in your email account to continue spreading their phishing messages to other unsuspecting recipients.

What do former students need to do?

Simply, we need all former students to verify that they are enrolled with Duo and if they are not, to enroll in Duo before August 1, 2022. We suggest they download the Duo Mobile app from their smartphone’s app store before they try and set up Duo. Then go to smu.edu/duo and click the Enroll Your Device button. For a complete walk-thru, please visit smu.edu/duo.

What if a former student doesn’t set up Duo?

Only accounts set up with Duo 2FA will be able to access services such as Webmail and my.SMU. So, we encourage all former students to enroll their devices before August 1, 2022.

If you have any questions or concerns about Duo two-factor authentication, please contact the IT Help Desk at help@smu.edu or 214-768-HELP (4357).

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Ian Aberle

Ian Aberle is an Adobe Creative Educator and the Senior IT Communications Specialist & Trainer for the Office of Information Technology (OIT). For over 25 years, he has helped the SMU community use technology and implement digital and web media through multiple roles with the Digital Commons, SMU STAR Program, and now OIT. Ian enjoys photography and road trips with his family in his free time.