Code42 CrashPlan Backups Move to New Location

Crashplan Pro Desktop IconBeginning May 11, 2022, CrashPlan enterprise backups of University-owned devices will be migrated to a new backup storage location. This change requires that the existing Code42 client be uninstalled and a new client installed (version 8.8.4). This change should happen silently in the background, but unfortunately, it will require an entirely new backup to be created from your computer.

To guarantee the quickest backup of your device, please ensure that your computer remains powered on and connected to the internet for at least a day or two after the client update. When the computer is not in use, such as overnight, the backup can run using full processing power to complete the backup to the new storage location.

If you find any issues with your backup or your device’s ability to back up, please get in touch with the IT Help Desk.

As a reminder, OIT recommends that you verify your personal computers are regularly backed up to a third-party cloud-based backup service or external hard drives. Please keep in mind, that the University does not provide licensing of CrashPlan for the backing up of personal computers.

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Ian Aberle

Ian Aberle is an Adobe Creative Educator and the Senior IT Communications Specialist & Trainer for the Office of Information Technology (OIT). For over 25 years, he has helped the SMU community use technology and implement digital and web media through multiple roles with the Digital Commons, SMU STAR Program, and now OIT. Ian enjoys photography and road trips with his family in his free time.