Issues with GMetrix in Apporto? Here’s How to Fix!

GMetrix logoFrom time to time we hear our MOS students are trying to access GMetrix practice exams using Apporto and are unable to access various features from the Microsoft Office ribbon as they are greyed out. Here’s a quick troubleshooting tip that should easily resolve the issue:

  1. Exit GMetrix
  2. Locate the Office folder in Apporto.
  3. Click the application you are wanting to study and launch the program.
  4. Close the program and then relaunch GMetrix.
  5. Also, use the browser window in fullscreen mode to see all the buttons and the Office security pop-up window.
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Laurene Klassen

Laurene Klassen grew up in New England but came to Texas as fast as she could. SMU was one of the first spots she visited in Dallas. Laurene is a Microsoft Certified Trainer and Assistant Director of SMU’s IT Training & Communications Team. In her spare time, she enjoys hiking and outdoor activities with her family.