Happy Holidays

Winter Hours for the IT Help Desk

The Office of Information Technology (OIT) IT Help Desk will have reduced hours this week with walk-in and chat support ending at 6 p.m. and phone support ending at 8 p.m. On Wednesday, phone support will also end at 6 p.m. The IT Help Desk will be closed for regular business operations from Thursday, December 23, 2021, through Sunday, January 2, 2022, for the winter break.

During this time, an option will be available to leave a message or report emergencies, such as system-wide outages, when calling the IT Help Desk. These messages will be monitored for on-call emergency support. General inquiries or support will be addressed when regular operating hours resume on Monday, January 3, 2022.

To create a support request, visit help.smu.edu, email help@smu.edu, or call 214-768-HELP (4357).

Also, as a reminder, to improve security, SMU will be eliminating the landline and SMS options for Duo two-factor authentication on January 4, 2022. Please download and install the Duo Mobile app before that time. If you do not have a smartphone and a hardware token is needed, please contact the IT Help Desk immediately.

We wish you a safe and merry holiday break.

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Ian Aberle

Ian Aberle is an Adobe Creative Educator and the Senior IT Communications Specialist & Trainer for the Office of Information Technology (OIT). For over 25 years, he has helped the SMU community use technology and implement digital and web media through multiple roles with the Digital Commons, SMU STAR Program, and now OIT. Ian enjoys photography and road trips with his family in his free time.