OIT Launches New Web Support Site and Assistant Pilot

Web SupportAfter a decade of using Sitecore for SMU’s web content management system, we know how challenging it can be for editors who make changes infrequently. In the past couple of years, we have made great strides in making the tool easier to use for everyone. With the rollout of the Cornerstone templates and the Experience Editor’s enabling WYSIWYG editing of our site’s webpages, Sitecore has never been more user friendly. Yet, there are times when a school or department doesn’t have the time to edit their webpages or just needs some additional help.  To help, OIT is launching a Web Assistant pilot plus a new support site.

The OIT Web Assistant Pilot

For those needing assistance with simple site content edits, our OIT Web Assistant can help. The student worker will make changes and updates to your department’s site. Changes to the site structure and look-and-feel are outside of the OIT Web Assistant scope. If you have a site that you could use a little assistance with, please contact the IT Help Desk at help@smu.edu to get started.

Web Support Portal

We are also launching our Web Support portal this week. By visiting smu.edu/websupport, you will find information on web editing, hosting, migration services, development, and analytics. The site is designed to be your one-stop-shop for all things web at SMU. Of course, if you don’t find what you are looking for, please feel free to reach out to the IT Help Desk at help@smu.edu.

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Ian Aberle

Ian Aberle is an Adobe Creative Educator and the Senior IT Communications Specialist & Trainer for the Office of Information Technology (OIT). For over 25 years, he has helped the SMU community use technology and implement digital and web media through multiple roles with the Digital Commons, SMU STAR Program, and now OIT. Ian enjoys photography and road trips with his family in his free time.