Outlook & Duo

Enhanced Authentication for On-Premises Exchange Starting July 30, 2020

Unfortunately, some users were experiencing issues with this change in the authentication. Our team has rolled back the change to reduce disruptions to campus operations and will reschedule for a later date.

Outlook & DuoStarting July 30, 2020, the Office of Information Technology (OIT) will enhance the way authentication is done for on-premises Exchange users. Campus users of the desktop version of Outlook, Webmail, ActiveSync, and Outlook for Android and iOS clients will see a new multifactor authentication prompt similar to what is seen on Box, Canvas, other protected services. This change will help to protect email and other sensitive information.

By now, for many of us, this experience will be very familiar. For Exchange Server users and Skype for Business users, it will be almost exactly how it is today for Exchange Online users. The first time you log on after the change, the embedded browser will direct you to the authentication in a small popup window. Once authenticated, you will be approved to use that device until your next password change. For most users, this means you would only be required to authenticate once per year.

If you have any questions regarding this change, contact the IT Help Desk at help@smu.edu or 214-768-HELP (4357).

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Ian Aberle

Ian Aberle an Adobe Creative Educator and the Senior IT Communications Specialist and Trainer for OIT. Since 1996, he has helped the SMU community use technology and implement digital and web media through managing the SMU STAR Program and now as part of OIT's Customer Service Team. In his free time, Ian enjoys photography and road trips with his family.