Phone Replacement Project Update: May 2020

AudioCodes 445HD TelephoneWith the recent impact of COVID-19, the phone deployment schedule had to be adjusted temporarily. However, phone deployments on campus have resumed.  Prior to phones being deployed, users will receive a communication indicating the date that their phone will be deployed. They are also alerted that a fiveminute outage of service could impact those users who are utilizing Remote Desktop services. Users will have the option to request that their phones be deployed before 8 a.m. in order to avoid service disruption. To date, over 47% of physical phones on campus have been deployed. 

Unified MessagingAfter the unexpected transition for employees to work from home, we have focused our efforts to perform partial migrations. A partial migration allows us to convert an employee to our Enterprise Voice service so that employees who are currently working from home can utilize Skype for Business to make or receive calls through their desktop or mobile app instead of relying on personal phone numbers or call forwarding through their old PBX phone. Currently, we have migrated 68% of employees eligible for voice service
In addition to the phone and enterprise voice migrations,  we have been deploying new Polycom conference room phones. 80% of conference phones have been deployed. These new models provide the same conference capability as the original conference phones plus additional Skype for Business features to make starting and joining meetings easier. 
For more information on the phone project, visit the Phone Replacement Project page.  As always, please don’t hesitate to reach out to us by contacting help@smu.edu.
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Zach Peterson

Zach is a Senior IT Training & Communications Consultant with OIT. Zach began his SMU career at the IT Help Desk in 2012 and joined the Training & Communications Team in 2015. He is a 2011 graduate from the University of North Texas and obtained a Master of Liberal Studies degree from SMU in 2018. He enjoys reading and collecting vintage and antique radio sets. He grew up in Valley View, Texas near Denton.