Adobe Creative Cloud

Adobe License Expiring? Here’s the Fix!

A screenshot of the Adobe license error.Some folks on campus have reported receiving a notification that their Adobe software license is expiring. If you have received this notice, don’t fret! Our license with Adobe is still active and you can continue using Adobe products as before, but there is a new way to obtain the software and keep the license up-to-date.

Adobe Creative Cloud iconAdobe recently changed its licensing structure to further integrate Creative Cloud features. While we normally used Ivanti in the past to distribute Adobe software, you can now download Adobe applications using the Adobe Creative Cloud (CC) client.

A screenshot of Ivanti with the Adobe Creative Cloud application selected.
The Creative Cloud client listing in Ivanti.

If you do not have the Adobe CC client currently, you can get it from your Ivanti software portal. Once you are in the portal, look for the entry for Adobe Creative Cloud and click Launch.

You will then be routed to our Adobe service page where you can log in with your SMU credentials and download software. You can either install apps directly from this webpage or download the Adobe CC client to your desktop and install from there. If you’ve been getting a license notification for Acrobat, for example, simply use the Creative Cloud client to re-install and your license will be renewed.

A screenshot of the Adobe Creative Cloud client.
The Adobe Creative Cloud client.

For student workers and other non-benefit eligible employees that use shared computers, you will need to contact the IT Help Desk so the Adobe apps can be added to your computer. Please provide your Help Desk Consultant with the ITS/Asset Tag number of the computer!

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Zach Peterson

Zach is a Senior IT Training & Communications Consultant with OIT. Zach began his SMU career at the IT Help Desk in 2012 and joined the Training & Communications Team in 2015. He is a 2011 graduate from the University of North Texas and obtained a Master of Liberal Studies degree from SMU in 2018. He enjoys reading and collecting vintage and antique radio sets. He grew up in Valley View, Texas near Denton.