On Thursday, June 27, 2019, OIT will implement two-factor authentication for all SMU sponsored accounts accessing my.SMU. This change includes Kelly Services employees, sponsored instructors, and student worker W Accounts. Two-factor authentication utilizes a solution from Duo Security called Duo Mobile.
What is Duo and what does it mean to me?
Duo two-factor authentication (2FA)adds a second layer of security to online services. Verifying your identity using a second factor (like your phone or another mobile device) helps prevent anyone but you from using your SMU account to log in to a protected service, even if they know your password. Basically, Duo assures that only you can access your protected information. This will protect your account information and other sensitive data.
What do I need to do?
- Download the Duo Mobile app from your smartphone’s app store. Duo Mobile works with Apple iOS, Google Android, Windows Phone 8, and even the Apple Watch.
- On Thursday, June 27, 2019, use your desktop or laptop computer to log in to my.SMU to set up your device.
- Follow the on-screen Duo enrollment instructions. We suggest having your smartphone available to scan a QR code with the Duo Mobile app.
- We also suggest adding a second device to Duo, if possible.
To find out more about Duo two-factor authentication, including FAQs about Duo and video tutorials, please visit the Duo service page at smu.edu/duo.
If you have any problems or concerns, please contact the IT Help Desk at 214-768-HELP (4357).