SMU Phone Replacement: What Lies Ahead

In this post, we wanted to take a moment to update the SMU community on the phone replacement project by giving you a glimpse of some of the new features faculty and staff can expect.

OIT employees will first pilot the phones to troubleshoot any technical issues, validate deployment processes, and ensure quality training materials are available to the campus at launch. Deployments are scheduled to begin this summer.

A new Campus Phone Services web page is available as we ramp up for the phone deployment. This site,, will contain training materials and FAQs regarding the new campus phone system. For project information and timeline please visit the phone replacement project page.




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Laurene Klassen

Laurene Klassen grew up in New England but came to Texas as fast as she could. SMU was one of the first spots she visited in Dallas. Laurene is a Microsoft Certified Trainer and Senior Manager of SMU’s IT Training & Communications Team. In her spare time, she enjoys hiking and outdoor activities with her family.